Page 7 - FBHP 2020 Annual Report flip book_Neat

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of recent FBHP strategic changes to add Teladoc
should help position those states for new Farm
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expects to generate by year’s end in Tennessee.
more than 60 percent and have been a significant
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often dealt with the difficulties of COVID-19. The
contracts on our books will experience a net loss
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of an evolving senior product marketplace, with
effectively adapted to a workplace that demanded
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hope to end 2020 with a multi-year plan in place
Teleworking became the norm for most FBHP
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DRY STORE S. 99 ³ ³ LIO W. 7TH ST. to increase our operational and sales capacities, employees, and yet members experienced no
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times in our Customer Contact Center, or claims
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243
almost commonplace for the health insurance
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industry are heightened as we approach 2021,
That part of our 2020 narrative absolutely requires
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Tennessee Farm Bureau family. Thanks to our
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each county of the state, and to the Farm Bureau
FBHP, however, are not alone now in facing those
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% % N. MAIN ST. 7 uncertainties, as the third-party administrative Insurance leadership team and its second-to-
services we now provide have led us to innovative
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partnerships with sister Farm Bureau states. This
book on 2020.
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