Page 37 - a private pool villa in a romantic sphere
P. 37
Refocus, Redefine and Refine your DNA
Business has its own curve to show its growth, stagnant or even
declining amidst this fierce competition. As a leader, you have to keep
navigating it. Therefore, you need to constantly refocus, redefine and
refine your DNA that makes your brand stay away from others to stand
out in the crowd.
Always collect feedback from your customers. You need to
comply with or even exceed their expectation. A leader has to be
always present in the fields to observe, survey and review his team
performance. Whether or not the DNA of your brand has already been
aligned with the team performance on daily basis.
Incremental improvement has to be made at any time. This is
to ensure that every customer touch point always delights a
customer’s need. Your future relies on your customer’s satisfaction to
sustain.
Apart from that, as a leader, you have to keep updating yourself to get
to know what trends around you. Make sure that your team
