Page 183 - UK Air Operations Regulations 201121

Part ORO - ANNEX III - Organisational Requirement for Air Operations

(e) Recency and renewal of qualification as cabin crew CRM trainer
(1) For recency of the 3-year validity period, the cabin crew CRM trainer should:
(i) conduct at least 2 CRM training events in any 12-month period;
(ii) be assessed within the last 12 months of the 3-year validity period by the
operator; and
(iii) complete CRM trainer refresher training within the 3-year validity period.
(2) The next 3-year validity period should start at the end of the previous period.
(3) For renewal, i.e. when a cabin crew CRM trainer does not fulfil the provisions of (1),
he/she should, before resuming as cabin crew CRM trainer:
(i) comply with the qualification provisions of (b) and (d); and
(ii) complete CRM trainer refresher training.
ORO.CC.115(e) GM1 Conduct of training courses and associated checking
CRM - GENERAL
(a) CRM is the effective utilisation of all available resources (e.g. crew members, aircraft
systems, and supporting facilities) to achieve safe and efficient operation.
(b) The objective of CRM is to enhance the communication and management skills of the
crew member, as well as the importance of effective coordination and two-way
communication between all crew members.
ORO.CC.115(e) GM2 Crew resource management (CRM) training
MINIMUM TRAINING TIMES
(a) The following minimum training times are appropriate:
(1) multi cabin crew operations:
(i) combined CRM training: 6 training hours over a period of 3 years; and
(ii) operator’s CRM training: 6 training hours;
(2) operator’s CRM training for single cabin crew operations: 4 training hours for a
cabin crew member operating on aircraft with a maximum operational passenger
seating configuration of 19 or less;
(3) cabin crew CRM trainer:
(i) basic training:
(A) 18 training hours when the operator can justify that the trainee already
has received sufficient and suitable instruction on training skills in order
to conduct CRM training courses; or
(B) 30 training hours for trainees not fulfilling (A); and
(ii) refresher training: 6 training hours.
(b) ‘Training hours’ means actual training time excluding breaks.
ORO.CC.115(e) GM3 Crew resource management (CRM) training
DESIGN, IMPLEMENTATION AND EVALUATION OF CRM TRAINING
The checklist in Table 1 provides guidance on the design, implementation and evaluation of CRM
training, and on their incorporation into the operator’s safety culture. Elements of the operator’s
management systems and the competency-based approach are incorporated in the checklist.

ORO.CC.115(e) GM4 Crew resource management (CRM) training
RESILIENCE DEVELOPMENT
(a) The main aspects of resilience development can be described as the ability to:
(1) learn (‘knowing what has happened’);
(2) monitor (‘knowing what to look for’);
(3) anticipate (‘finding out and knowing what to expect’); and
(4) respond (‘knowing what to do and being capable of doing it’).
(b) Operational safety is a continuous process of evaluation of and adjustment to existing and
future conditions. In this context, and following the description in (a), resilience
development involves an ongoing and adaptable process including situation assessment,
self-review, decision and action. Training on resilience development enables crew
members to draw the right conclusions from both positive and negative experiences.
Based on those experiences, crew members are better prepared to maintain or create
safety margins by adapting to dynamic complex situations.
(c) The training topics in (f)(1) of AMC1 ORO.CC.115(e) are to be understood as follows:
20th November 2021 183 of 856