Page 58 - UK ATM ANS Regulations (Consolidated) 201121

Part ATM/ANS.OR - ANNEX III - Common Requirements for Service Providers

(b) Identification of external circumstances
The service provider should have processes in place to react appropriately to notifications
received from those service providers that supply services to them. In addition, changes
to the context that can impact on the service provided and are not under the managerial
control of the service provider should be identified and treated as potential triggers.
Furthermore, the service provider should negotiate contracts with unregulated service
providers in accordance with ATM/ANS.OR.B.015 'Contracted activities' that place a
responsibility on such organisations to inform them of planned changes to their services.
ATM/ANS.OR.B.005(a)(5) AMC1 Management system
ASSESSMENT OF THE MANAGEMENT SYSTEM
(a) Senior management should assess the service provider's management system, at
planned intervals, to ensure its continuing suitability, adequacy and effectiveness.
(b) The review should include assessing opportunities for improvement and the need for
changes to the management system, including the policy and objectives.
(c) Records from management assessments should be maintained.
ATM/ANS.OR.B.005(a)(6) AMC1 Management system
TRAINING AND COMPETENCY
A service provider should:
(a) determine the necessary competence for personnel performing activities supporting
services provision;
(b) where applicable, provide training or take other actions to achieve the necessary
competence;
(c) evaluate the effectiveness of the actions taken;
(d) ensure that personnel are aware of the relevance and importance of their activities and
how they contribute to the achievement of the objectives; and
(e) maintain appropriate records of education, training, skills and experience.
ATM/ANS.OR.B.005(a)(7) AMC1 Management system
COMMUNICATION RESPONSIBILITIES
The senior management should ensure that appropriate communication processes are established
within the service provider and that communication takes place regarding the effectiveness of the
management system.
ATM/ANS.OR.B.005(b) AMC1 Management system
SERVICE PROVIDER'S MANAGEMENT SYSTEM DOCUMENTATION
A service provider's management system documentation should at least include the following
information:
(a) a statement signed by the accountable manager to confirm that the service provider will
continuously work in accordance with the applicable requirements and the service
provider's documentation as required by this Part and other applicable Parts;
(b) the service provider's scope of activities;
(c) the titles and names of nominated postholders referred to in ATM/ANS.OR.B.020(b);
(d) the service provider's chart showing the lines of responsibility between the persons
referred to n ATM/ANS.OR.B.020(b);
(e) a general description and location of the facilities referred to in ATM/ANS.OR.B.025;
(f) procedures describing the function and specifying how the service provider monitors and
ensures compliance with the applicable requirements referred to in
ATM/ANS.OR.B.005(c); and
(g) the amendment procedure for the service provider's management system
documentation.
ATM/ANS.OR.B.005(b) GM1 Management system
SERVICE PROVIDER'S MANAGEMENT SYSTEM DOCUMENTATION
(a) It is not required to duplicate information in several manuals. The information may be
contained in the service provider's manuals (e.g. operations manual, training manual),
which may also be combined.
(b) A service provider may also choose to document some of the information required to be
documented in separate documents (e.g. procedures). In this case, it should ensure that
manuals contain adequate references to any document kept separately. Any such
documents are then to be considered an integral part of the service provider's
management system documentation.
(c) A service provider's management system documentation may be included in a separate
manual or in (one of) the manual(s) as required by the applicable subpart(s). A cross
reference should be included.
ATM/ANS.OR.B.005(c) AMC1 Management system
COMPLIANCE MONITORING - GENERAL FOR COMPLEX SERVICE PROVIDERS
(a) Compliance monitoring
The implementation and use of a compliance monitoring function should enable the
service provider to monitor compliance with the relevant requirements of this Part and
other applicable Parts.
(1) A service provider should specify the basic structure of the compliance monitoring
function applicable to the activities conducted.
(2) The compliance monitoring function should be structured according to the size of
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