Page 20 - 2024 Summit of the Americas

INSIDER

LaGuardia was among the honorees for best airports serving 25 to 40 passengers per year.

ACI’s 2023 ASQ awards best airports for customer experience
worldwide—as chosen by passengers

Nine airports across all regions have levels on the very day of travel. The evolving rapidly, excellence in customer
won Airports Council International’s (ACI) ASQ Surveys cover over 30 performance service isn’t just a goal; it’s the key to
ASQ Awards in all 5 departure categories. indicators across key elements of the ensuring airports remain not just gateways,
The awards indicate maximizing a pleasant passenger’s airport experience, giving the but memorable destinations in themselves.”
experience at every stage of the airport most complete picture of the passenger
journey. experience journey. This distinctive ASQ Awards highlights
The top-winning airports, by region, methodology is renowned for its In 2023, over half of the world’s
are: Africa: Casablanca Mohammed robustness, enabling meaningful statistical travelers passed through an ASQ airport,
V International Airport; Asia-Pacific: inference and providing unparalleled underscoring the program’s credibility
Sultan Hasanuddin International Airport; insights into the passenger experience. and influence in shaping the standards for
Yogyakarta International Airport; Europe: exceptional airport services.
Izmir Adnan Menderes Airport; Aeroporto 400 partners, global scope In 2023, 170 ASQ Awards were won
di Roma-Fiumicino; Latin America: ACI World Director General by 90 airports around the world from
Guayaquil International Airport; Middle Luis Felipe de Oliveira said, “We are 595,000 surveys collected,
East: Salalah Airport; and North America: delighted that in 2023 the ASQ program Categories for departures include
Greenville-Spartanburg International surpassed 400 participating airports in a Best Airports by Size and Region, as well
Airport; Gerald R. Ford International historical record—reflecting our members’ as Most Dedicated Staff, Easiest Airport
(Grand Rapids, Michigan). commitment to placing the passenger Journey, Most Enjoyable Airport, and
Airports Council International’s (ACI) first. Likewise, we thank the guests that Cleanest Airport. For arrivals, the category
World, in partnership with leading travel dedicated their precious time by providing is Top Airports Globally.
technology company Amadeus, created feedback in close to 600,000 surveys. The ACI World and Amadeus will
the Airport Service Quality (ASQ) Awards global growth of the program underscores celebrate the 2023 ASQ Awards winners
to rank the best airports for customer the trust placed in its scientific and live and the ACI World Director General’s Roll
experience worldwide—as chosen by approach, making ASQ the go-to standard of Excellence inductees at the prestigious
passengers. for airport customer experience assessment ASQ Awards Gala Dinner during the 2024
Unlike other programs in the aviation in the aviation industry. The future success ACI World Customer Experience Summit
industry, ASQ’s approach is anchored in of airports hinges on the unwavering and Exhibition, from September 23 to 26
live research conducted through surveys commitment to delivering a stellar in Atlanta.
administered directly to travelers at customer experience at every touchpoint.
the airport, capturing their satisfaction In an era where passenger expectations are

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