Page 21 - IAADFS Summit of the Americas 2024 Special Edition

INSIDER

ASC ASQ awards: The Americas

North America: This award recognizes (Indianapolis, United States of America) Latin America-Caribbean: This award
airports with the top 20% overall Louis Armstrong New Orleans recognizes airports with the top 20%
satisfaction score by size and region at International Airport (New Orleans, United overall satisfaction score by size and region
departure. States of America) at departure.

Under 2 million passengers per year 15 to 25 million passengers per year Under 2 million passengers per year
Fort McMurray International Airport (Fort Dallas Love Field Airport (Dallas, United Guanacaste Airport (Liberia, Costa Rica)
McMurray, Canada) States of America) Hermosillo International Airport
Saskatoon John G. Diefenbaker Tampa International Airport (Tampa, (Hermosillo, Mexico)
International Airport (Saskatoon, Canada) United States of America)
2 to 5 million passengers per year
2 to 5 million passengers per year 25 to 40 million passengers per year Guanajuato International Airport
Gerald R. Ford International Airport LaGuardia Airport (New York, United (Guanajuato, Mexico)
(Grand Rapids, United States of America) States of America) Guayaquil International Airport
Greenville-Spartanburg International Minneapolis/St Paul International Airport (Guayaquil, Ecuador)
Airport (Greer, United States of America) (Minneapolis, United States of America)
Portland International Jetport (Portland, 5 to 15 million passengers per year
United States of America) Over 40 million passengers per year Los Cabos International Airport (Los
Dallas Fort Worth International Airport Cabos, Mexico)
5 to 15 million passengers per year (Dallas, United States of America) Punta Cana International Airport (Punta
Cincinnati/Northern Kentucky International Hartsfield-Jackson Atlanta International Cana, Dominican Republic)
Airport (Cincinnati, United States of Airport (Atlanta, United States of America) Quito International Airport (Quito,
America) Toronto Pearson International Airport Ecuador)
Indianapolis International Airport (Toronto, Canada)

One of the most impressive wins in which has been named the “Best Airport over their experience, to deploying new
the 2023 ACI ASQ customer satisfaction over 40 million passengers in North modernized equipment and completing
award was that bestowed on New York’s America” for the sixth time in seven years more asset restoration programs, this is
LaGuardia Airport, which won in its by ACI’s ASQ awards. Toronto Pearson all part of our commitment to providing
category of hubs serving 25 to 40 million regained the ranking in 2023 after winning passengers with a world-class experience –
passengers per year. “Best Airport over 40 million passengers in and we are excited to deliver even more in
According to the March 12 issue of North America” for five consecutive years the years ahead.”
Metropolitan Airport News, LGA “soared between 2017 and 2021. Toronto Pearson also introduced
from worst in class to best in class in “The results of this year’s survey and The Pearson Standard in 2023, a program
a stunning reversal of fortunes for an this award is the outcome of the collective that formalizes accountabilities for
airport that was once reviled and is now hard work from all our employees, to airport partners and Toronto in order hold
beloved by travelers.” 2023 was the first deliver in new ways that heighten the everyone to a wide range of operational
full year that all new passenger facilities at reliability and enjoyment of the experience standards.
LaGuardia were completed and in use… at Pearson,” said Deborah Flint, President
The airport earned an overall passenger and CEO, Toronto Pearson. “We see the Note: Dallas Fort Worth International
satisfaction score of 4.24 out of 5, which results of our investments in people, assets, Airport and Hartsfield-Jackson Atlanta
was 20 percent higher than its score in and technology that enhanced operations International Airport were also named
2018 when passengers rated LaGuardia as and improved every part of the passenger Best Airport over 40 million passengers in
the worst airport in North America. journey. Whether it’s launching new digital North America for 2023.
More kudos go to Toronto Pearson, tools to give our customers more control

21 April 2024 Summit of the Americas