Page 41 - TFWA World Exhibit 2024 Special Edition

INSIDER

necessarily ask us, because we don’t speak
German, but the GPT will remember
exactly what that customer wanted. We’re
working on it. It’s not perfect, but it’s
certainly an excellent tool. There’s a way to
tailor it to the retail experience that’s a very
powerful experience for the customer.”

Sustainability
IGL has also embarked on a
sustainability journey in food and
beverage at its Stanstead location, through
a partnership with Montreal-based Van
Houtte coffee.
“Van Houtte is a brand with local roots
dating back to 1919. We’ve also expanded From Left to Right: Justin Guay (IGL Duty Free), Charlotte Gorchon
our offerings to include carefully selected (Restaurant Owner), Patrick Dickerson (Stanstead Duty Free Shop) at
items from Maison Gorchon, a sustainable, the farm located near Maison Gorchon.
locally-operated business located just under
5 kilometers from our store,” says Guay. supplier and are dedicated to hiring local “Our customers have responded
“Maison Gorchon was the natural choice talent. Their collaboration with a nearby enthusiastically to these changes, reflecting
for us due to their outstanding food quality bakery ensures a daily supply of fresh, a noticeable increase in satisfaction. We
and deep commitment to sustainability high-quality bread and pastries, while their take immense pride in offering a food and
and community. They utilize compostable practice of in-house meat roasting reduces beverage experience that truly stands out
packaging sourced from a local Quebec the need for long-distance transportation. from the usual processed, big-box fare.”

41 October 2024