Page 3 - Behaviour-Management-Strategies

Strategy 7 As a Trainer, it is your responsibility to minimise this behaviour as
quickly as possible while maintaining this person’s self-esteem.

Possible strategies include:

1. Give this person a chance to shine; then redirect the discussion
to the rest of the group (“Thanks for that, Charlie. Does anyone
else have any thoughts about this?”).

2. Find ways to re-channel Charlie’s energy, for example, ask him to
note group contributions on a flip chart.

3. If the above fails, you may need to speak with Charlie privately.
Let him know that you value his contribution; however, it
is important everyone in the group has the opportunity to

contribute.

Strategy 8 z To help build their confidence, gently draw them into activities and

discussions. Ask them a question that you feel they will know the
answer to.

z Deal with any contributions they make positively. Consider
assigning this person a specific task that you know they will be
comfortable with.

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