Page 6 - IC38 GENERAL INSURANCE
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CONTENTS
Chapter no. Title Page no.
SECTION 1 COMMON CHAPTERS
Introduction to Insurance 2
1 Customer Service 26
2 Grievance Redressal Mechanism 56
3 Regulatory aspects of Insurance Agents 67
4 Legal Principle of an Insurance Contract 76
5 HEALTH INSURANCE
SECTION 2 Introduction to Health Insurance 98
6 Insurance Documentation 114
7 Health Insurance Products 139
8 Health Insurance Underwriting 193
9 Health Insurance Claims 229
10 GENERAL INSURANCE
SECTION 3 Principles of Insurance 276
11 Documentation 310
12 Theory & Practice of Premium Rating 349
13 Personal & Retail Insurance 373
14 Commercial Insurance 389
15 Claims Procedure 425
16
iv
