Page 53 - Insurance Times November 2019

STATUS OF GRIEVANCES - GENERAL AND HEALTH INSURERS 2017-18
Insurer Opening Reported Resolved % Resolved Pending at Duration wise analysis
Balance during during during the end of of pending complaints
the year the year the year the year Less than Between More than
15 days 15 and 30 days
30 days
Bajaj Allianz General Insurance 7 914 919 99.78 2 2 0 0
Bharati Axa General Insurance 7 1943 1944 99.69 6 5 1 0
Cholamandalam MS General 3 439 440 99.55 2 2 0 0
Future Generali India Ins. 3 1113 1113 99.73 3 3 0 0
HDFC ERGO General Insurance 0 1037 1037 100.00 0 0 0 0
ICICI Lombard General Insurance 88 3037 3091 98.91 34 34 0 0
IFFCO Tokio General Insurance 1 1044 1029 98.47 16 15 0 1
Kotak Mahindra General 2 63 65 100.00 0 0 0 0
HDFC ERGO* 0 137 137 100.00 0 0 0 0
Liberty Genral Insurance 3 257 260 100.00 0 0 0 0
Magma HDI General Insurance 17 94 62 55.86 49 2 0 47
Raheja QBE 0 1 0 0.00 1 0 0 1
Reliance General Insurance 9 454 456 98.49 7 6 0 1
Royal Sundaram Alliance General 6 778 782 99.74 2 2 0 0
SBI General Insurance 55 671 697 96.01 29 16 1 12
Shriram General Insurance 0 218 218 100.00 0 0 0 0
Tata- AIG General Insurance 1 1050 1050 99.90 1 1 0 0
Universal Sompo General Ins 0 454 454 100.00 0 0 0 0
Total Private Insurers 202 13704 13754 98.91 152 88 2 62
National Insurance 189 5571 5591 97.07 169 50 21 98
The New India Assurance 35 4820 4852 99.94 3 3 0 0
The Oriental Insurance 130 2743 2121 73.83 752 40 8 704
United India Insurance 112 9425 9212 96.59 325 141 38 146
Total - PSU insurers 466 22559 21776 94.58 1249 234 67 948
STANDALONE HEALTH INSURERS
Aditya Birla Health 1 251 145 57.54 107 19 21 67
Apollo MUNICH Health Insurace 20 929 918 96.73 31 22 9 0
CignaTTK Health Insurance 8 702 707 99.58 3 3 0 0
Max Bupa Health Insurance 0 772 772 100.00 0 0 0 0
Religare Health Insurance 0 573 569 99.30 4 4 0 0
Star Health and Allied Insurance 37 4496 4486 98.96 47 47 0 0
Total - Health Insurers 66 7723 7597 97.53 192 95 30 67
SPECIALISED INSURERS
Agriculture Insurance --- --- --- --- --- --- --- ---
ECGC of India 52 9 8 13.11 53 0 0 53
Grand total 786 43995 43135 96.32 1646 417 99 1130
*Erstwhile HDFC Ergo General Insurance Co. Ltd. merged with L&T General Insurance Co. Ltd., w.e.f. 01.01.2017
Source : IRDAI Annual Repoer 2017-18

The Insurance Times, November 2019 53