Page 25 - The Insurance Times July 2025

fering real-time nudges and micro-coaching, especially dur- Customers still value empathy, trust, and relationship-build-
ing sales calls. ing. The real promise of AI lies in freeing up reps from admin
work, guesswork, and cognitive overload. Mainly, it provides
Voice analysis tools like Convin use AI to detect tone, sentiment, insights, empowering agents to be more strategic, efficient,
and key phrases in real-time. If an agent is speaking too fast, and client-focused.
missing key talking points, or facing resistance, the system can
provide instant nudges: "slow down," "ask about family cover- The Future is Intelligent
age," or "mention the cashless hospitalization benefit."
Insurers and financial services companies have a unique
opportunity to lead this transformation. With large, distrib-
These aren't robotic scripts. They're contextual, intelligent
suggestions that can be designed based on what has worked uted sales forces and complex products, the ROI of AI adop-
for top performers in your company in similar scenarios. This tion in field sales is both immediate and long-term.
enables even average performers to level up by turning
every conversation into a learning opportunity. Organizations that invest in AI-driven enablement across
training, prospecting, coaching, and closure will see faster
Bear in mind, sales teams leveraging AI to prioritize and deal cycles, better customer experiences, and a more em-
nurture leads are outperforming those that don't, accord- powered workforce.
ing to Salesforce's State of Sales report. Today's technology
At Siam Computing, we are committed to developing AI
has made it easy to build and deploy such powerful solutions
solutions that empower sales teams to navigate this new
tailored to every insurance company's use case.
landscape effectively. As competition intensifies and cus-
The Human Touch Still Matters tomer expectations evolve, the future of field sales belongs
While AI is reshaping field sales, it's important to remem- to those who are not just selling smarter, but also learning
ber that technology augments and doesn't replace the hu- and adapting faster. AI is no longer optional, it's the new
man element. sales advantage.

FFCO TOKIO has launched a bouquet of insurance products, including
Home and Health insurance, to meet customers’ needs under one roof

Comprehensive Home Protector policy has been designed as per guidelines of Insurance Regulatory and Development
Authority of India (IRDAI), with option of fire only coverage and insured can choose other perils as add-ons which
include earthquake, storm, cyclone, typhoon, tempest, hurricane, tornado, tsunami, floods, inundation, lightning,
landslide, act of terrorism, riots, strikes, malicious damage, bush fire, forest fire, burglary & housebreaking etc. Policy
also provides coverage for jewellery and other valuable items, artworks, breakdown of home appliances, damages to
household goods while shifting, bicycle, personal accident with medical benefit, loan payment protection, baggage
cover, personal and tenant liability, auto enhancement of sum insured in certain situations, data recovery expenses
with various other coverages.
While, IFFCO TOKIO’s retail health insurance policy ‘Essential Health Protector’ offers unique features, such as no
upper age limit for dependents, coverage to child from the day of birth (subject to conditions), dependent parents,
dependent children, brother, sister, brother-in-law, sister in-law, nephew, niece or any other relation who is depen-
dent or relatives living together with you, apart from spouse. The other highlights of policy comes are sum insured
options from INR 5 to 30 Lakh, life-long renewal (if renewed without break), high coverage at low premium, co-
payment option, emergency assistance services at no additional cost if you travelling with in India up to 150 kilome-
ters or more away from home, portability (switching from similar policy of other insurer to this policy as per IRDAI
guidelines), and availability of add-ons (on payment of additional premium), such as OPD, Dental, Maternity, Consum-
able covrs.
Commenting on the retail products, Mr.Gunasekhar Boga, Executive Director, IFFCO TOKIO General Insurance Com-
pany Limited said, “Our retail products are designed based on extensive feedback and market-research and reflect
changing needs to people. With these insurance products, we want our customers to enjoy a life full of happiness and
peace, as we promise them to take care of their unforeseen expenses, be it a fire accident at home or a sudden
health emergency. With IFFCO TOKIO, you can feel assured and relieved while we protect your home and health.”

22 July 2025 The Insurance Times