Page 241 - Motor Insurance Ebook IC 72

Guide for Motor Insurance

Sometimes, the repairer is paid directly by the
insured in which case the latter is reimbursed on
submission of a receipted bill from the repairers.
In either case, discharge voucher or receipt is
obtained. The Claim Register and the policy and
renewal records are marked that the claim is paid
indicating the amount of claim and the amount of
salvage, if any.

Information technology has helped in improvement in
claim management. Most private insurers have
centralized their claim settlement departments with a
dedicated call centre team on 24 hours basis.

In the event of a loss the insured is required to
telephonically contact the centre on the number provided
in the policy, and provide the policy particulars. The
details are immediately verified and a claim number
allotted.

The insured is also queried on the detail of the accident
and the location of the vehicle at the time. If towing
assistance is required, this is arranged through the
approved towing service provider. Independent
automobile surveyors are assigned the task of assessing
the cause and extent of loss where the loss is more than
Rs. 20,000.

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