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roles. It also helps an employee acquire new skills and also remain updated with the changes in their area
of work. The continuous training model helps people remain more productive and also helps them
advance in their careers.

The benefits to the employee include updated skill sets and better career progression, and to an
insurance company, it brings a motivated workforce and lower attrition.

9. Conclusion

To conclude, it is clear that insurance companies will adopt and implement the new age technology
solutions to grow and thrive and provide better services to their customers. So, apart from the core
product (which is insurance), the greatest differentiator will be harnessing these new age technologies
for a better customer experience. Remember the adage “customer is king?”