Page 217 - Insurance Statistics 2021
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HANDBOOK ON INDIAN INSURANCE STATISTICS 2019-20



                       Total  Outst  anding  684  29  30  72  296  22  54  16  73  16  30  880  160  118  147  16  951  3594
                 Durationwise Outstanding  complaints  Above  3  1  months  year  to 1  year  453  160  0  0  0  0  0  0  0  75  0  0  0  0  0  0  1  0  0  0  1  0  84  521  11  76  0  34  0  23  0  1  431  407  981  1297





             Table 47: PERFORMANCE OF OMBUDSMEN AT DIFFERENT CENTRES (LIFE  INSURANCE)

                       Within  3  months  71  29  30  72  221  22  54  16  72  16  29  275  73  84  124  15  113  1316



                       Total  Disposed  636  785  0  703  0  678  2548  717  0  1172  3  349  0  981  2  360  0  662  1444  1007  998  804  0  388  3  535  14767

                 Durationwise disposal of  Complaints  Above  3  1 year  months  to  1 year  252  19  182  143  76  214  426  1054  147  552  0  202  5  67  336  728  137  455  158  17  202  420  123  223  23  2252  3917







                       Within  3  months  365  603  560  388  1068  570  617  349  777  355  259  579  394  779  384  262  289  8598



                       Total  Dis-  posed  636  785  703  678  2548  717  1172  349  981  360  662  1444  1007  998  804  388  535  14767


                       Non-  Enterta  inable  364  294  364  380  916  0  485  344  225  591  210  185  556  383  710  289  185  275  6756
                 No. of Complaints disposed by way of  With  awards  drawal  fvg.  fvg  Ins. Co.  169  54  49  25  185  275  36  193  20  20  101  168  621  34  93  100  84  275  14  57  53  55  89  43  45  45  40  280  157  177  207  96  232  77  72  130  110  72  202  75  57  59  77  32  147  1132  2665














                       Recomm  Awards  enda  compla-  tions  inant  0  6  90  9  1011  0  5  469  0  0  246  0  17  0  501  3  100  196  9  131  12  4  3732  482


                       Total        1320  814  733  750  2844  739  1226  365  1054  376  692  2324  1167  1116  951  404  1486  18361
                 Total No. of Complaints  Received  O/s at  upto  the begi  March  nning  of the  year  602  718  688  126  627  106  575  175  1912  932  697  42  991  235  365  0  983  71  376  0  484  208  1413  911  659  508  974  142  787  164  337  67  815  671  13285  5076












                 Name of  the centre  Ahmedabad  Bengaluru  Bhopal  Bubaneshwar  Chandigarh  Chennai  Delhi  Guwahati  Hyderabad  Jaipur  Kochi  Kolkata  Lucknow  Mumbai  Noida  Patna  Pune  Total





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