Page 217 - Insurance Statistics 2021
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HANDBOOK ON INDIAN INSURANCE STATISTICS 2019-20
Total Outst anding 684 29 30 72 296 22 54 16 73 16 30 880 160 118 147 16 951 3594
Durationwise Outstanding complaints Above 3 1 months year to 1 year 453 160 0 0 0 0 0 0 0 75 0 0 0 0 0 0 1 0 0 0 1 0 84 521 11 76 0 34 0 23 0 1 431 407 981 1297
Table 47: PERFORMANCE OF OMBUDSMEN AT DIFFERENT CENTRES (LIFE INSURANCE)
Within 3 months 71 29 30 72 221 22 54 16 72 16 29 275 73 84 124 15 113 1316
Total Disposed 636 785 0 703 0 678 2548 717 0 1172 3 349 0 981 2 360 0 662 1444 1007 998 804 0 388 3 535 14767
Durationwise disposal of Complaints Above 3 1 year months to 1 year 252 19 182 143 76 214 426 1054 147 552 0 202 5 67 336 728 137 455 158 17 202 420 123 223 23 2252 3917
Within 3 months 365 603 560 388 1068 570 617 349 777 355 259 579 394 779 384 262 289 8598
Total Dis- posed 636 785 703 678 2548 717 1172 349 981 360 662 1444 1007 998 804 388 535 14767
Non- Enterta inable 364 294 364 380 916 0 485 344 225 591 210 185 556 383 710 289 185 275 6756
No. of Complaints disposed by way of With awards drawal fvg. fvg Ins. Co. 169 54 49 25 185 275 36 193 20 20 101 168 621 34 93 100 84 275 14 57 53 55 89 43 45 45 40 280 157 177 207 96 232 77 72 130 110 72 202 75 57 59 77 32 147 1132 2665
Recomm Awards enda compla- tions inant 0 6 90 9 1011 0 5 469 0 0 246 0 17 0 501 3 100 196 9 131 12 4 3732 482
Total 1320 814 733 750 2844 739 1226 365 1054 376 692 2324 1167 1116 951 404 1486 18361
Total No. of Complaints Received O/s at upto the begi March nning of the year 602 718 688 126 627 106 575 175 1912 932 697 42 991 235 365 0 983 71 376 0 484 208 1413 911 659 508 974 142 787 164 337 67 815 671 13285 5076
Name of the centre Ahmedabad Bengaluru Bhopal Bubaneshwar Chandigarh Chennai Delhi Guwahati Hyderabad Jaipur Kochi Kolkata Lucknow Mumbai Noida Patna Pune Total
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