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308 CHAPTER 8 • PRoduCT And sERviCE dEvEloPmEnT And oRgAnisATion

notes on the chapter

1 Trott, P. (2011) Innovation management and new product development. Harlow, UK: Pearson
Education.
2 Henderson, R.M., and Clark, K. B. (1990) ‘Architectural innovation: The reconfiguration of
existing product technologies and the failure of established firms’, Administrative Science Quar-
terly, 35(1), pp. 9–22.
3 Goodwin, L. (2015) ‘How to bust the biggest myths about the circular economy’, The Guardian,
12 March; Clegg, A. (2015) ‘Sustainable innovation: Shaped for the circular economy’, Financial
Times, 26 August; Company website, Newlife Paints.
4 Sources include: Tovey, A. (2015) ‘Airbus’s A380 a “superjumbo” with a future or an aero-
space white elephant?’, Daily Telegraph, 18 January; The Times (2006) ‘Timeline – Airbus A380
superjumbo’, 26 October; BBC News website (2006) ‘Q&A: A380 delays’, 30 October; BBC
news website (2007) ‘Q&A: Airbus job cuts’, 28 February; Peggy Hollinger, P. and Wiesmann,
G. (2008) ‘Airbus is hampered by cultural differences’, Financial Times; The Economist (2008)
‘ Airbus Marathon man’, 17 July; The Economist (2008) ‘Boeing and Airbus – Swings and rounda-
bouts’, 27 November.
5 Baldwin, C.Y. and Clark, K.B. (1997) ‘Managing in an age of modularity’, Harvard Business
Review, Sept–Oct.
6 Mass customisation was first fully articulated in Pine, B.J. (1993) Mass Customisation: The new
frontier in business competition. MA: Harvard Business School Press. Also see Hart, C.W.L. (1995)
‘Mass customisation: Conceptual underpinnings, opportunities and threats’, International
Journal of Service Industry Management, 6 (2).
7 Ahlström, P. and Westbrook, R. (1999) ‘Implications of mass customisation for operations
management’, International Journal of Operations and Production Management, 19 (3).
8 Lehnerd, A.P. quoted in Pine, B.J. (1993) op.cit.
9 Sources include: The Economist (2012) ‘The last Kodak moment?’ 14 January; Wright, M. (2010)
‘Kodak develops: A film giant’s self-reinvention’, Wired Magazine, 15 February.
10 Sources include:Doran, J. (2006) ‘Hoover heading for sell off as Dyson sweeps up in America’,
The Times, 4 February.
11 Sources include: Ahmed, M. (2012) ‘Apple nearly ditched the iPhone, designer
admits’, The Times, 31 July; Breillatt, A. (2012) ‘You Can’t Innovate Like Apple’,
http://www. pragmaticmarketing.com
12 von Hippel, E. (1988) The Sources of Innovation. New York: Oxford University Press.
13 Thomke, S. and Reinertsen, D. (1998) ‘Agile product development’, California Management
Review, 41(1).
14 Thomke, S. and Reinertsen, D., op.cit.
15 Sources include: Jervell, E. (2013) ‘The Long, Slow Process of IKEA Design’, Wall Street Journal,
14 October.
16 Sources include: Foy H (2014) ‘BMW and Toyota team up to develop sports car’, Financial Times,
13 January; Robert Lea, R. (2011) ‘BMW and Toyota link up to crack electric car challenge’, The
Times, 2 December.
17 von Hippel, E., Churchill, J. and Sonnack, M. (1998) Breakthrough products and services with
lead user research. New York: Oxford University Press.
18 von Hippel, E. et al., op.cit.
19 Iansiti, M. and MacCormack, A. (1997) ‘Developing products on internet time’, Harvard
Business Review, Sept–Oct.
20 Clark, K.B. and Fujimoto, T. (1991) Product Development Performance. Boston, MA: Harvard
Business School Press.

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