Page 8 - Operations Strategy

Contents

List of figures, tables and exhibits from case studies xi
Preface xix
Acknowledgements xxiii
Publisher’s acknowledgements xxiv

Chapter 1 Operations strategy – developing resources and
processes for strategic impact 1
Introduction 1
Why is operations excellence fundamental to strategic success? 2
What is strategy? 7
What is operations strategy and how is it different from operations
management? 9
What is the ‘content’ of operations strategy? 25
The operations strategy matrix 32
What is the ‘process’ of operations strategy? 33
How is operations strategy developing? 36
Summary answers to key questions 41
Further reading 43
Notes on the chapter 43

Chapter 2 Operations performance 45
Introduction 45
Operations performance can make or break any organisation 46
Judging operations performance at a societal level? 48
Judging operations performance at a strategic level 53
Judging operations performance at an operational level? 56
The relative importance of performance objectives changes over time 68
Trade-offs – are they inevitable? 72
Targeting and operations focus 80
Summary answers to key questions 87
Further reading 89
Notes on the chapter 89

Chapter 3 Substitutes for strategy 91
Introduction 91
Fads, fashion and the ‘new’ approaches to operations 92
Total quality management (TQM) 93
Lean operations 99
Business process reengineering (BPR) 105
Six Sigma 109

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