Page 8 - MPTSOUTH NEWSLETTER - JAN to JUN 2019 ISSUE
P. 8
Message
from MPT South President
and General Manager
Happy 2019 Everyone!
The first month of every new year is we are being customer centric. Please
normally spent making resolutions. allow me to share some of the proven
After the merriment of the eve’s lessons yet practical customer friendly
festivities, some will even declare their applications:
readiness to go back or start a healthy
lifestyle. Most organizations as well take Listen to our customers across
a portion of the time to recast their goals different channels, and correspondingly
and jumpstart the year rallying their install convenient ways by which they
people to hit set targets. could reach us
Spend some time to actually
MPT South is likewise revisiting and experience first hand interactions with
affirming our commitments, plans, and our customers… directly get their
objectives. I honestly think our feedback
affirmations would be more meaningful Apologize genuinely for mistakes in
and sustainable if we are able to revisit the course of our operations with firm
the core values (CITIES) our organization commitment to provide a course of
hold dear and align them to the resolve action
we are all undertaking. Show appreciation… say “thank you”
innovatively (but need not be expensive)
And as we are in the first month of the “Highly engaged employees translate
year, I deem it fitting to revisit and align to happy and satisfied customers” –
with our first core value…”Customer pursue and implement programs to
Focus”. The MPTC Group officially support this
describes “Customer Focus” as always
keeping in mind we serve the general To a large extent, our customers and
public and hence must go out of our their patronage ensure the continuity of
way to anticipate their needs and make our business. It only then makes good
their journeys more efficient. business sense to focus on their needs
and incorporate their voices in the way
While this description has been we do things. This is essentially what
translated into different functional “Customer Focus” is all about.
objectives and metrics across our
organization, there are common
practices we could all consider and put
in place in our respective units to ensure @babiboncha
