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TERMS AND CONDITIONS
• Prices are subject to change without notice. RETURNS POLICY
• All taxes are additional. • All returns require prior authorization from Purity Life and requests
• Products are subject to availability. must be sent to credits@puritylife.com for processing.
• Published deal pricing will be guaranteed on all Customer Link orders • Short-dated, damaged, or mis-shipped products must be reported
completed up to 11:59pm on the last day of the month. All other order within 5 days of the invoice date.
methods will be guaranteed only if received prior to cutoff @ 11:00am • Only those products authorized for return will be considered for credit.
(EST&PST) on the last business day of the month. Receiving a return authorization is not a guarantee of credit.
• Terms for credit-approved customers are 1% – 10 days, net 30 days; • Any products shipped to Purity Life but not eligible for credit will be
• Terms begin at time of invoicing. destroyed upon receipt.
• Early payment terms do not apply to credit card payments. • The following information must be provided to obtain a
• Visa,Mastercard, and American Express are accepted. return authorization:
• Interac e-transfer accepted for customers with approved credit terms. - Date of purchase - Product expiry date
- Invoice number - Exact reason for return
TERMS & CONDITIONS
- Product number - Condition of the product
- Product description
• Any payment by credit card, when the account is sitting past due beyond • For consumer returns, Purity Life’s vendors request the consumer name,
the allocated terms, will be subject to a surcharge of 3 %. consumer contact number, reason for return, lot number and expiry date.
• New Accounts requesting credit terms must submit a completed credit Once this information is supplied, we can process a credit (if applicable).
application including trade references. If the account is a new business with • Purity Life DOES NOT accept returns for reasons of:
no credit history, or no references are provided, it will remain on credit card - Store inventory over stocks - Store closings
terms until a history is established. - Store special events - Discontinuations
• NSF/returned cheques are subject to a $50 administrative fee. - Short dated product
• Declined credit card transactions are subject to a $25 administrative fee. • Purity Life DOES NOT accept returns on:
• Purity Life may add a 3% surcharge to any payment made by credit card - Sun care products
when the account is overdue (past 30 days) - Probiotic products
• Requests for copies of invoices and account statements are subject to a $5 - Products purchased in participation of a Purity Life
administrative fee. These documents can be accessed free of charge by program (such as Flyer Programs)
logging in to our CustomerLink system at https://customerlink.puritylife.com. - Special order products (This will be indicated at set
• Final responsibility of determining applicable federal and provincial taxes is up of any program in question)
borne by the retailer. In the event of an audit by tax authorities, Purity Life - Products purchased as part of discontinued item sell-offs
will invoice you, the customer, for any applicable taxes not collected based - Partial displays of products that are only sold within
on the outcome of the audit. a display and not as individual units
• Every effort has been made to ensure our promotional materials and tax - Products kept longer than 120 days
codes are complete and accurate; however, errors may occur. - Hand sanitizer
- Reusable cloth face masks
DELINQUENT ACCOUNTS - Pre-book ordered items or displays
• Purity Life reserves the right to withhold shipments on overdue accounts - Displays that are not stocked at Purity Life require 3 weeks lead
• Purity Life may charge interest on any past due balance at the rate of 24% time and cannot be canceled
per annum with said interest being calculated from the date of default. • A restocking fee of 20% will be applied to all returns.
• Overdue accounts deemed uncollectable by Purity Life will be submitted to a • All products must be returned in resalable condition: no damage, no price
third party collection agency or Attorney for recovery. Purity Life will charge stickers, no glue residue, no stamps, etc., nor in any way defaced.
you all fees deemed necessary for the recovery of the outstanding balance. • All returns should be sent via prepaid ParcelPost with the return authorization
• All third party fees, as well as any outstanding interest and principal balance number clearly indicated on the outside of the return. Under no condition
must be paid in full prior to Purity Life considering reinstating your account. should the item be returned freight collect. If product is being returned due
• Following delinquency, all orders must be prepaid by credit card until credit to an error on the part of Purity Life, the cost of the freight will be credited to
can be re-established. Subsequent terms, if requested, will be decided your account or we will arrange a courier pickup at our expense.
by Purity life. • All items should be securely boxed and packaged in a manner suitable to
FREIGHT POLICY the method of return. A list of contents should be enclosed, including your
• Purity Life ships either by courier (ground) or common carrier. We can store name and account number.
expedite shipping upon request, and will charge you the difference. • All returns must be addressed to the Returns Department closest to your
• All orders are shipped F.O.B. Purity Life unless otherwise stated. store: 6 Commerce Cres. Acton, ON L7J 2X3 or 888 West Kent Avenue S.,
• Purity Life’s minimum order is $100. Orders and backorders totaling over Vancouver, BC V6P 6V6 or 260184 Nose Creek Blvd., Building C, Rocky
$350 are shipped freight free. View No.44, AB T0M 0E0.
• Orders less than $350 including back orders are charged a minimum ORDER POLICY
$16 service and handling charge.
• Specific time of day delivery instruction requests, are subject to an additional • Purity & or UPC codes must be provided.
• Orders switted with handwriting, or by fax may be subject to up to an
$15 service and handling charge.
additional 2 day delay.
• Remote locations (those which our couriers define as ‘beyond points’) such • Outstanding orders not in good credit standing will be deleted in 7 days
as Yukon and Nunavut will be charged a freight surcharge calculated as • Previously back ordered items will be presented to you at time of check out,
actual freight cost over and above 5% of the invoice value.
• A fuel surcharge may be added to your invoice depending on the fuel or confirmed with you over the phone. Please notify us if you would like to
have your backorders automatically shipped.
surcharge charged by the couriers. Advance written notice will be given to • All retailer ordered back orders will be purged from the system after 20 days.
current customers if a fuel surcharge is to be applied.
• Damage claims must be made within 5 days of receipt of goods. All damage BACK ORDER POLICY
claims must be made to the cartage company; no credit can be given unless • UPDATE** All back orders will be purged from system in 20 days.
this procedure is followed. • All back orders over $350 will be shipped freight free. Orders under $350 will
be charged $16 and shipped by request.
PRODUCT DATING • No orders under $100 will be shipped but can be picked up in our
• All products (excluding probiotics and food items) shipped will have an warehouse.
expiry date of at least six months unless otherwise noted within the Purity
Life catalogue.
• Probiotics and food items shipped will have an expiry date of at least
2 months.
CO-OP ADVERTISING
• Requests for co-op credit reimbursements need to be claimed within 90
days of the activity running in order to be eligible for reimbursement.
PRICING
• Some vendors have Minimum Advertised Pricing (MAP) Policies in place with
respect to distributing products through Purity Life. Should you choose to
sell or advertise these products below the MAP, we reserve the right, without
assuming any liability, to cancel all orders and indefinitely refuse to accept
any new orders from you for products found to be in violation of the policy
until such time as prices are in line with the MAP.
This price list is for wholesale use only. Not for public release.

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