Page 16 - Jan Feb 2022

TERMS AND CONDITIONS
• Prices are subject to change without notice. RETURNS POLICY
• All taxes are additional. • All returns require prior authorization from Purity Life and requests
• Products are subject to availability. must be sent to credits@puritylife.com for processing.
• Purity Life aims to have all pricing accurate at time of print. All pricing is • Short-dated, damaged, or mis-shipped products must be reported
subject to change. For the most accurate pricing, please login to your within 5 days of the invoice date.
account at puritylife.com. • Only those products authorized for return will be considered for credit.
• Published deal pricing will be guaranteed on all Customer Link orders Receiving a return authorization is not a guarantee of credit.
completed up to 11:59pm on the last day of the month. All other order • Any products shipped to Purity Life but not eligible for credit will be
methods will be guaranteed only if received prior to cutoff @ 11:00am destroyed upon receipt.
(EST&PST) on the last business day of the month. • The following information must be provided to obtain a
• Terms for credit-approved customers are 1% – 10 days, net 30 days; return authorization:
• Terms begin at time of invoicing. - Date of purchase - Product expiry date
• Early payment terms do not apply to credit card payments. - Invoice number - Exact reason for return
• Visa,Mastercard, and American Express are accepted. - Product number - Condition of the product
TERMS & CONDITIONS
• Interac e-transfer accepted for customers with approved credit terms. - Product description
• For consumer returns, Purity Life’s vendors request the consumer name,
consumer contact number, reason for return, lot number and expiry date.
Once this information is supplied, we can process a credit (if applicable).
• Any payment by credit card, when the account is sitting past due beyond • Purity Life DOES NOT accept returns for reasons of:
the allocated terms, will be subject to a surcharge of 3 %. - Store inventory over stocks - Store closings
• New Accounts requesting credit terms must submit a completed credit - Store special events - Discontinuations
application including trade references. If the account is a new business with - Short dated product
no credit history, or no references are provided, it will remain on credit card • Purity Life DOES NOT accept returns on:
terms until a history is established. - Sun care products
• NSF/returned cheques are subject to a $50 administrative fee. - Probiotic products
• Declined credit card transactions are subject to a $25 administrative fee. - Products purchased in participation of a Purity Life
• Requests for copies of invoices and account statements are subject to a $5 program (such as Flyer Programs)
administrative fee. These documents can be accessed free of charge by - Special order products (This will be indicated at set
logging in to our CustomerLink system at https://customerlink.puritylife.com. up of any program in question)
• Final responsibility of determining applicable federal and provincial taxes is - Products purchased as part of discontinued item sell-offs
borne by the retailer. In the event of an audit by tax authorities, Purity Life - Partial displays of products that are only sold within
will invoice you, the customer, for any applicable taxes not collected based a display and not as individual units
on the outcome of the audit. - Products kept longer than 120 days
• Every effort has been made to ensure our promotional materials and tax - Hand sanitizer
codes are complete and accurate; however, errors may occur. - Reusable cloth face masks
- Pre-book ordered items or displays
DELINQUENT ACCOUNTS
• Purity Life reserves the right to withhold shipments on overdue accounts - Displays that are not stocked at Purity Life require 3 weeks lead
• Purity Life may charge interest on any past due balance at the rate of 24% time and cannot be canceled
per annum with said interest being calculated from the date of default. - Any item that has been shipped to a third party facility such as
• Overdue accounts deemed uncollectable by Purity Life will be submitted to a Amazon or ebay
third party collection agency or Attorney for recovery. Purity Life will charge - Pacifica brand items (All Pacifica products are final sale)
you all fees deemed necessary for the recovery of the outstanding balance. • A restocking fee of 20% will be applied to all returns.
• All third party fees, as well as any outstanding interest and principal balance • All products must be returned in resalable condition: no damage, no price
must be paid in full prior to Purity Life considering reinstating your account. stickers, no glue residue, no stamps, etc., nor in any way defaced. For
• Following delinquency, all orders must be prepaid by credit card until credit this reason there will be NO RETURNS accepted for items that have been
can be re-established. Subsequent terms, if requested, will be decided shipped to third party facilities such as Amazon or ebay.
by Purity life. • All returns should be sent via prepaid ParcelPost with the return authorization
number clearly indicated on the outside of the return. Under no condition
FREIGHT POLICY should the item be returned freight collect. If product is being returned due
• Purity Life ships either by courier (ground) or common carrier. We can to an error on the part of Purity Life, the cost of the freight will be credited to
expedite shipping upon request, and will charge you the difference. your account or we will arrange a courier pickup at our expense.
• All orders are shipped F.O.B. Purity Life unless otherwise stated. • All items should be securely boxed and packaged in a manner suitable to
• Purity Life’s minimum order is $100. Orders and backorders totaling over the method of return. A list of contents should be enclosed, including your
$350 are shipped freight free. store name and account number.
• Orders less than $350 including back orders are charged a minimum • All returns must be addressed to the Returns Department closest to your
$16 service and handling charge. store: 6 Commerce Cres. Acton, ON L7J 2X3 or 888 West Kent Avenue S.,
• Specific time of day delivery instruction requests, are subject to an additional Vancouver, BC V6P 6V6 or 260184 Nose Creek Blvd., Building C, Rocky
$15 service and handling charge. View No.44, AB T0M 0E0.
• Remote locations (those which our couriers define as ‘beyond points’) such
as Yukon and Nunavut will be charged a freight surcharge calculated as ORDER POLICY
actual freight cost over and above 5% of the invoice value. • Purity & or UPC codes must be provided.
• A fuel surcharge may be added to your invoice depending on the fuel • Orders submitted with handwriting, or by fax may be subject to up to an
surcharge charged by the couriers. Advance written notice will be given to additional 2 day delay.
current customers if a fuel surcharge is to be applied. • Outstanding orders not in good credit standing will be deleted in 7 days
• Damage claims must be made within 5 days of receipt of goods. All damage • Previously back ordered items will be presented to you at time of check out,
claims must be made to the cartage company; no credit can be given unless or confirmed with you over the phone. Please notify us if you would like to
this procedure is followed. have your backorders automatically shipped.
• All retailer ordered back orders will be purged from the system after 20 days.
PRODUCT DATING
• All products (excluding probiotics and food items) shipped will have an BACK ORDER POLICY
expiry date of at least six months unless otherwise noted within the Purity • UPDATE** All back orders will be purged from system in 20 days.
Life catalogue. • All back orders over $350 will be shipped freight free. Orders under $350 will
• Probiotics and food items shipped will have an expiry date of at least be charged $16 and shipped by request.
2 months. • No orders under $100 will be shipped but can be picked up in our
• Covered Bridge Chips shipped will have a shelf life of at least 30 Days No warehouse.
Returns or Credits will subsequently be issued for stale-dated or unsold
products.
CO-OP ADVERTISING
• Requests for co-op credit reimbursements need to be claimed within 90
days of the activity running in order to be eligible for reimbursement.
PRICING
• Some vendors have Minimum Advertised Pricing (MAP) Policies in place with
respect to distributing products through Purity Life. Should you choose to
sell or advertise these products below the MAP, we reserve the right, without
assuming any liability, to cancel all orders and indefinitely refuse to accept
any new orders from you for products found to be in violation of the policy
until such time as prices are in line with the MAP.
This price list is for wholesale use only. Not for public release.
16 www.puritylife.com