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‘‘ We make absolutely sure that no matter ‘‘ We need to understand the customer ‘‘ Being customer obsessed means going
at a level that they don’t even know
what obstacles are in your way, the
the extra mile for our customers.
customer is always receiving what they themselves.
expect from us and beyond. It requires a genuine interest in
If you can provide something that they understanding the customer organisation’s
You need to understand what pressures didn’t expect, but greatly improves the security strategy, as well as the concerns
the customer has both internally and quality of the service, or their role, our customers face.
externally, and help drive the agenda, you can leave them with a WOW they
so they can move beyond those pressures won’t soon forget. Victoria Mason
and focus on opportunity.
Damian Grace
Rob Howard

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