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‘‘ As an Account Manager, my mission My customers get to experience working
with someone who doesn’t claim to be an
is to help customers understand their
current level of risk, their opportunities expert on all things, and therefore doesn’t
to improve their security posture, and waste their time.
then work with the various practices I’m very happy bringing in colleagues
across CyberCX to continuously improve across the CyberCX group to provide the
risk resilience.
best guidance to customers possible.
‘Customer’ obsessed means helping
our customers have the best possible As the face of the business from a
outcomes, which invariably means trying customer success perspective, I am
to find ‘win-wins’ wherever possible. the one who’s accountable, who takes
ownership and who grows the account
However sometimes it’s also being through ongoing excellence and value.
willing to say ‘no’, if it’s not right for the
customer, or it’s not right for us as a
business, ensuring we can deliver the
service and quality we stake our
reputation by.