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   CoNteNtS
CHAPTER ONE: INTROduCTION
Executive Summary
1.1 definition of Informal Settlement
1.2 Institutional Analysis
1.3 Situation Analysis
1.3.1 Challenges of Water Service Provision in the Informal Settlements
1.3.2 Communication in the Informal Settlements
1.3.3 SWOT Analysis
1.4 Objectives
1.5 Rationale
1.6 The Role of LVNWSB and WSPs with Respect to Informal Settlements
1.7 Thematic Messages
1.8 Target Audience
1.9 The Communication Strategic Plan
CHAPTER TWO: METHOdOLOgy
2.1 guiding Principles
CHAPTER THREE: IMPLEMENTATION PLAN
3.1 Communication Framework and Outline
3.2 Communication goal One
3.3 Communication goal Two
3.4 Communication goal Three
CHAPTER FOuR:
COMMuNICATION PLAN FOR ONE yEAR JuLy 2013 – JuNE 2014
CHAPTER FIVE:
BudgET FOR IMPLEMENTINg THE COMMuNICATION STRATEgy FOR
ONE yEAR (JuLy 2013 – JuNE 2014)
CHAPTER SIX:
Monitoring and Evaluation
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