Page 22 - VENTURE PRICE GUIDE HK 2024

FREQUENTLY ASKED QUESTIONS

What makes a Venture portrait different? Do my products come with a Guarantee?
We understand the power of telling a story, and we’re All products produced showcasing the Venture
passionate about using our skill, time and effort to tell Warranty Label have a three year guarantee, except
yours. We believe our bespoke portraits are a unique piece for digital hardware products which are covered for
of personal artwork, and we pride ourselves on capturing one year. There is no need to register your product/s,
a precious moment in your life you’ll look back on forever. they are covered for three years from when they
That’s why so many people fall in love with the images are produced. If your product is faulty or damaged
we produce; so even though your voucher includes a please contact your studio they will advise what you
complimentary portrait, we’ll always give you the option to need to do, all products will need to be returned
buy more. to the studio. The product will be repaired where
possible or if Premier Image advise it is not possible,
Can I buy digital images? a replacement will be produced. If the product has
Yes. Each studio has a selection of packages available.
Digital images are sold as part of our exclusive packages been discontinued, we have the right to replace it
with a similar product of comparable value.
but not sold individually. Talk to the studio team for more
details.
Please note: Images from products ordered and
Do you save our images, so we can purchase them in the produced are held for three years to facilitate this
future? guarantee. Digital images are not covered under the
Images you buy on the day of your viewing will be safely guarantee, these are held at your studio.
backed up by our production facility, so your order is Your product must be hung using the brackets or
available as part of the Venture guarantee. However, we
cannot guarantee any of the other images- so the best (and fixings attached to the product, seek professional
advice if necessary for the corresponding and
often the most inexpensive) way is to purchase any images appropriate wall fixings, alternative hanging will
you fall for at your design consultation appointment.
invalidate the warranty.
Will I get a discount if I buy several images?
Yes. There are different packages available, allowing you to
choose a selection of your favourite images at an exclusive
price. Please don’t hesitate to look for it at your design
consultation appointment.
How will I choose which images and frames I want?
Don’t worry. We’ll be on hand to help you choose the perfect
images and display options from our range.
These handy tips will help:

• Make sure you know what each of our packages offer.
• Look around your home to see where you would like to
display your beautiful portraits.
• Speak to any other family members who may want
some of the images and if necessary make sure they
come with you to the design consultation appointment.
• There are several easy payment plans available, please
don’t hesitate to ask for the details at your design
consultation.
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