Page 140 - TESIS ADJUNTA DE BUSINESS

COLLECTING PAYMENTS

Collecting payments in writing consist with a serious of letter with
different tones and all with the purpose of collecting the overdue
payment.

Objective of this type:

The letter written of a collective payment has an objective:

a) to collect an overdue payment
b) To maintain the friendship and the good will of the customer

when to use a collection letter:
collection starts when you send the invoice, which should have a due
date for a payment, when that date passes it, is the time starting
thinking following up with a collection letter.

Your collection letter should have:
1.-tell the reason for your letter.
2.-explain more about the reason
3.-suggest a solution
4.-collect the recipient

Your collection letter reflects your business, remember that your letter
is to persuade someone to send your money.

Important factors:
The factor which helps considerable in written a letter to collect a lee
and making the letter successful are:

a) Information about the customer: it is very help with the written the
letter to writing a letter if you know the customer very well
b) A systematic program for collecting payment: this consist of writing
a serious of letters that are send periodically to the customer that
has an overdue payment
c) An adequate tone: if you keep in mind that is important to maintain
the customers good will, the letter should be written with a friendly
tone, that is typical of the business. Even when the purpose is to
collect an overdue payment.
d) An appropriate presentation: care the presentation of your letter.

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