Page 5 - HurdleRCL2025

stroller to the resort within approximately 15-20 minutes of your arrival. The stroller return driver will meet you at the resort at the time
of your pickup. In some cases, the driver may need to arrive up to 30 minutes earlier due to other pickups scheduled that day. If this is
necessary, we will inform you in advance.
Be sure to read the info-graph attached to this email. Please note you could be picked up in a silver/grey Away We Go van OR a yellow
van. These are NOT Mears drivers but simply drivers that we contract with that rent Mears vans. This is normal operation for us.
——————————————————————
**We have listed your flight arrival time--we will track the arriving flight and allow time for you to collect your
bags. When you arrive, please take your bags to ground transportation level 1 to meet the driver. You can
call/text 407-750-8686 at any time. Please know that our drivers are on back to back runs. We ask everyone to
be waiting on their driver 10-15 minutes prior to the meeting time for resort/park pick-ups. However, given
the nature of the business, traffic could cause a driver to be a few minutes late. Please
contact us should you have not heard from your driver at time of pick-up but we do ask for a 15 minute grace
period. During race events, this wait time can be longer due to traffic routing issues outside of our control. If
you need to re-schedule your ride accordingly due to this, please let us know.**
Thanks so much for scheduling your transportation with Away We Go. Please double check the rides invoice
for accuracy (original requests copy and pasted above). For airport pick ups, please collect your luggage and
report to ground transportation to meet the driver. You can text them when you land at 407-750-8686. For
RESORT pick-ups and PARK pick-ups, drivers will only be able to wait 5 minutes past the scheduled pick time.
Please arrive at your pickup location 10 - 15 minutes prior to your scheduled time
of pickup. As noted in the invoice, gratuities are included. However should you feel our drivers did an
exceptional job, additional gratuities can be made directly to the driver in form of cash, Venmo or CashApp
(please note drivers name). NOTE: Although our van can accommodate some folding ECV /scooters, it is not
equipped with a ramp or lift and our drivers are not able to assist clients in loading into the van. Please take
that into consideration when booking your rides.

If you would like your travel agent to pay your invoice with the card they have on file, please let them know.
Any payments not made prior to 5 days before first scheduled pickup will automatically be cancelled.

If our services exceeded your expectations please consider leaving a review on our Facebook page and
sharing our information in other Disney planning groups. Should you need additional rides while on vacation
please call or text us at 407-743-5252.

Terms & Conditions
Please review for accuracy, it is your responsibility to notify Away We Go, LLC of any discrepancies by calling 407-743-5252 or emailing us
at info@awaywegoco.com. Please note, we DO track your flight coming into Orlando but we do NOT track outbound flights on your
departure day. It is your responsibility to let us know of any changes to your flight time. Additionally, it is your responsibility to make sure
that a resort pick up time is listed as the time you want to be PICKED UP, not the flight departure time. If you fail to have us correct this
information (if scheduled incorrectly), no refunds will be issued. We provide the information above as well as in a confirmation text a few
days prior to travel. Please read all communication sent to you. Your card will be charged the amount in full at time of confirmation. Any
changes to future bookings MUST be done by contacting us at info@awaywegoco.com. For urgent needs 24-48 hours before travel,
please call or text our dispatch line at 407-750-8686. Please be advised that you must cancel your reservation MORE THAN 5 days prior to
your first scheduled pick-up date. Should you fail to cancel your reservation MORE THAN 5 days prior to your first scheduled pick-up time
or fail to show up at your pre-scheduled pickup time, you will forfeit the full fare of all scheduled rides. Should your flight be cancelled or
your plans are canceled 5 or less days prior to your first scheduled ride, we are happy to offer a credit for future rides. Rides must be
booked and completed within 12 months of the date of the last scheduled ride on the invoice. Credits will automatically expire 12 months
after the date of the last scheduled ride on the invoice. However, if you cancel your ride in less than 24 hours of scheduled pickup time
there will be no credit or refund offered. If last minute change of pickup times are requested (within 24 hours) we will do our best to
accommodate the change. If, however, we are completely booked and only able to accommodate your previously confirmed pickup time,
no credit or refund will be offered. If you do not see our driver at the airport, you MUST call/text us immediately so we can locate the
driver for you. DO NOT depart the airport if you are unable to find the driver. You will be charged full 1-way fare if you fail to notify us via
our phone number or text line. You must contact the office immediately if you are unable to locate our driver. We reserve the right to
charge you wait time and additional airport parking if your bags do not make it on the flight and you must fill out paperwork at the
baggage claim. We WILL NOT charge you wait time if your flight is delayed for any reason. Please call/text us immediately if your flight is
cancelled or changed, to make

2