Page 14 - COSLA PROPOSAL BROCHURE 01/09/2021

OPERATING STANDARDS
We will invest in our team at COSLA so that
they competent and confident in all their task performances. We will invest in the best cleaning equipment so that we deliver the highest productivity outputs. We will invest in green cleaning solutions to improve our environmental footprint by avoiding harmful chemical and dramatically reduce plastic usage.
• Our vision, ethos and goals are articulated and understood by each team member
• We ensure clean, safe, well-maintained facilities and equipment while safeguarding COSLA assets
• COSLA staff/guest requirements are resolved politely and promptly
• We are uncompromising in our commitment to excellence, quality, and service
• Authority and responsibility are assigned, and accountability assured
• We embrace innovation, initiative, and change while rejecting the status quo
• Standards are defined, operations are detailed in written policy and procedure,
and we seek continual improvement by seeking to understand and anticipate COSLA’s vision and goals.
GREEN CLEANING SOLUTIONS –
A BETTER, HEALTHIER ENVIRONMENT FOR ALL Our approach is to embrace cleaning innovations that have positive effects on cost, quality,
client & customer care and the environment.
We seek to adopt cleaning solutions that
reduce water and chemicals so we are more environmentally friendly and assist COSLA in achieving its environmental targets.
DIGITAL TRAINING PLATFORM
Our catering and cleaning team at COSLA will have access to our online support platform. Each team member will have access to all the information necessary to perform their respective duties,
this will improve accessibility to learning, improve productivity.