Page 34 - Policy Wording - Hollard Prestige Portfolio 1.4

How we settle your claim
Definition of proof
These terms are used in the following pages and are defined below.
○ Proof of purchase includes documents such as sales receipts or debit details on a credit card or bank statement. The proof of purchase should include the item description or code, a purchase price, date purchased and where the item was purchased.
○ Valuation means a document completed by a qualified professional valuator before the loss occurred. This includes an item description, specifications and the cost to replace the item in South African Rand.
○ Original operating manual means the original printed operation manuals that came with the item.
○ Manufacturer’s box means the original packaging reflecting the brand and model of the item.
○ Certificate of authenticity means the original manufacturer’s documentation.
Minimum proof of ownership and value
We require proof when items are lost, stolen or badly damaged. While we understand it is not practical to keep proof for every household item you own, there are items we do expect minimum proof of ownership for and these are described on the following pages. If you do not provide the required minimum proof of ownership set out in the tables for these items, we may reject your claim. We have the right to ask you for more proof and will do so in writing.
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Jewellery
Over R25 000 A valuation by a qualified jeweller or professional valuator.
Watches
Amount claimed for each item or set
Minimum proof of ownership
Up to R25 000
One of the following:
• proof of purchase that identifies the item
• a full description and value from a jeweller obtained before the loss occurred.
Amount claimed for each item or set
Minimum proof of ownership
Up to R25 000
One of the following:
• proof of purchase that identifies the item
• a certificate of authenticity
• an original operating manual
• the manufacturer's box.
Over R25 000
One of the following:
• proof of purchase that identifies the item
• a warranty, guarantee or certificate of authenticity showing the model or
serial number
• the manufacturer's box if it states the model or serial number
• a valuation completed by a qualified professional valuator.
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Hollard Prestige Portfolio – Version 1.4 – 2 Feb 2023