Page 20 - Personal Underwriting Mandates & Guidelines - Binder product rules & addendums - Version 1

General Procedures
The Insured's contribu on, whether it be average, or be erment, or dual insurance (other Insurer's contribu on), and excesses have to be agreed before the claim is authorized or nalised.
Where the underinsurance factor is 10% (ten percent) or less, Hollard generally does not apply average as a rule, but will, however, insist that the cover is amended to the increased cover.
12. POLICE REPORT REQUEST
12.1 Establish from the claim form to which police sta on the accident was reported and: 12.1.1 whether any criminal ac on resulted from the event.
12.2 Police reports are requested under the following circumstances:
12.2.1 CR/MR (i.e. criminal report);
12.2.2 AR/BR (accident report – dependent on accident details);
12.2.3 If there is any cause for suspicion.
12.3 Arrange to send a le er to the police sta on concerned reques ng a police report and payment for the cost of obtaining same:
12.3.1 Send payment together with the le er to the police sta on.
12.4 Should a police report be required:
12.4.1 advise the Insured that the claim cannot proceed without the police report, and request that the Insured obtains the report and provides it to your o ces;
12.4.2 diarise the le for 14 (fourteen) days hence to follow up if the report is not received.
12.5 If a case is pending against the claimant for any reason related to the accident, then diarise the le to send a le er a er one month.
13. RECEIPT OF MONIES BY BROKERS
13.1 In each and every case where monies are due to Hollard for payment of salvage, stolen and recovered vehicles, recoveries, etc., the nominated person in the o ce/Claims Supervisor should perform the following:
13.1.1 The issuing of a company tax invoice, where applicable, with a full descrip on of the transac on.
13.1.2 The issuing of a Hollard company receipt, recording from whom the money was received, the alloca on vehicle registra on number, claim number and amount allocated.
13.1.3 If a cheque is received, the deposit slip must re ect the details as in 13.1.2 above – deposits are to be made to the claims account.
13.1.4 The Salvage Register and the Stolen Vehicle Register need to be updated accordingly.
13.1.5 All payments must be made into Hollard's bank account and not the oat account.
NOTE: The above should be submi ed to Hollard on a monthly basis.
13.2 All cash received must be kept locked away in a safe.
13.2.1 'Holding deposits' are not acceptable.
13.2.2 Monies received may not be used to o set other debts or defray expenses.
13.3 The deposit slip, together with the relevant copies of the receipts, need to be handed to the person assigned the bookkeeping func ons, for reconcilia on.
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Binder Claims Mandates and Guidelines – 2015/2016