Page 5 - Personal Underwriting Mandates & Guidelines - Binder product rules & addendums - Version 1

General Procedures
1. RED FLAG INDICATORS
1.1 On Policies/Underwri ng
1.2.13.1 1.2.13.2 1.2.13.3 1.2.13.4
Date/ me of loss SAPS case number Occupa on
Use of vehicle
GENERAL PROCEDURES
1.1.1 Frequent changes of address
1.1.2 Incomplete or vague proposals
1.1.3 A criminal record
1.1.4 Poor credit history
1.1.5 Poor insurance history
1.1.6 Vehicles not registered in Policyholder's name
1.1.7 Driver's licence endorsements
1.1.8 Undated/unsigned Proposals
1.1.9 No previous insurance
1.1.10 Vague occupa on details – i.e. 'Businessman' or 'Self-employed'
1.1.11 Proposal completed by the Broker
1.1.12 Photocopies (possibly altered) valua on cer cates
1.1.13 Speci c ques ons le unanswered
1.1.14 Unoccupied situa ons
1.1.15 Missing engine/chassis/VIN numbers
1.1.16 Physical address not noted – Only PO Box
1.1.17 A de ned pa ern in previous claims history
1.1.18 'Emergency' cover – Late Friday a ernoon, before long weekend/holidays, etc.
1.1.19 Gaps in periods of Insurance
1.1.20 Proposal applica ons completed in di erent handwri ng
1.1.21 Vehicle number plates not matching province of residence
1.2 Claims
1.2.1 Vague descrip on of loss
1.2.2 Vague occupa on – for example 'Businessman' or 'Self-employed'
1.2.3 Item claimed – Recently added
1.2.4 DOL close to incep on of Policy
1.2.5 Claim forms not signed
1.2.6 More than one handwri ng on claim
1.2.7 Single-vehicle accident claims/late at night, early morning
1.2.8 Unknown TP claims, TP to claim at later stage
1.2.9 Unclear/illegible photocopies
1.2.10 No physical address – People do not live in Post Boxes
1.2.11 Known mul -claimants
1.2.12 Con nuous All Risks type claims
1.2.13 Important ques ons le unanswered:
Binder Claims Mandates and Guidelines – 2015/2016
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