Page 27 - AreaNewsletter 'Aug'19' issue

F A MI L Y A C T I V I T I E S
“THE CUSTOMER ALWAYS COMES FIRST.” Jim Mundle, owner “THE CUSTOMER ALWAYS COMES FIRST.”
At Jim Mundle’s 68,000 square-foot, two-story indoor go-kart facility in Colorado Springs
A double-amputee himself, Mundle’s own situation made him re ect a lot on the quality of life of our wounded warriors and their families. He wanted to make a family-friendly place where everyone from all walks of life could come together.
Customer service “is a
lost art in this country,”
according to Jim
Mundle, who cut his
teeth in marketing and
customer service while
working for Disney.
“The customer needs to be taken care of from the time they walk in the door until they leave.”
Mundle’s philosophy on customer service takes on a new meaning when he talks about accommodating people of different abilities. With four ADA hand-controlled shifter karts on site, people who would otherwise be unable to partake in the fun can now join in with everyone else. “They don’t just
participate,” he says, “they can compete at the same level as their friends. This is a big deal to people who are used to watching from the sidelines. They’re the same as everyone else out here on the track.”
“There isn’t enough family entertainment out there. This is something different from movies and mini golf – it’s a thrilling, safe experience that everyone can enjoy.”
Recently, Overdrive Raceway added new three-speed Shifter Karts to their lineup that provide racers the ability to boost their kart for a few seconds to add an
additional element of excitement
and fun to the racing. But it’s not
just the super-fast karts and adrenaline rushes that keep people coming back. “I am picky about who I hire. We want high-energy, motivated people here who enjoy serving the customer. Here, it’s not just about the racing. We want to provide a complete experience from beg•inning to end, and our team is the key to that.”
Click HERE
to watch our feature which appeared on ESPN 2!!
27
Castle Rock “AreaNewsletters • August 2019