Page 66 - Cortech Product Guide No8

POLICIES

WARRANTY POLICY

• Warranties are against manufacturing defects (excludes normal wear, and abuse or misuse).
• Items returning prepaid must be packaged in the same manner in which they were originally delivered. We will not be
responsible for damage as a result of insufficient or improper packaging.
• Shipping damage must be reported within 5 days.
• If customer requests a new unit be sent out prior to receiving the defective return unit, a new invoice will be created and
credit will be issued upon receipt of the defective unit if claim is deemed to be valid.
• Carrier / method of transportation will be selected by us.
• Any merchandise returned for repair or replacement needs to be authorized by a Cortech representative prior to
shipment. Please have equipment model, serial number and original invoice or packaging slip number readily available
when submitting your request.
• If customer is requesting parts be sent out on warranty, we may request defective parts be returned.

ADDITIONAL POLICIES

TERMS LEASING
Payment must be made with order, except where prior Leasing is available. Contact us for details.
credit facilities have been approved and an account
activated. Credit account terms are strictly net 30 days.
We may at times supply equipment or product which
varies from details herein as a result of manufacturer RETURNS
changes or other circumstances beyond our control.
Authorization must be obtained before the return
Title of goods shall not pass to purchaser until full of any goods. All returns are subject to a $15.00 or
payment has been received. 20% restocking fee, whichever is greater. We are not
We accept VISA and Mastercard. responsible for any return freight costs.
Goods must be returned in 100% resaleable condition
in the original packaging.
Special order items are non-returnable.
SERVICE & REPAIR
In addition to servicing the equipment we supply,
our technicians routinely undertake repairs to other
manufacturers’ products. FREIGHT CLAIMS
In the event that you have a breakdown, a call to our We must be notified within 5 days of any damage or
service hot-line will have the required parts or one of shortage of goods.
our technicians on their way.
Signed freight documents must accompany all claims
Superior client service is the core of our business and noting the shortage. Credit cannot be issued without
the basis of our reputation. proof of claim.

PARTS SHIPPING
As part of our service and repair policy, we carry a We are not responsible for the delay of delivery by freight
variety of parts to service not only the equipment we sell company or courier.
but also other manufacturers’ products. Make us your
one stop shop for parts.