Page 66 - Cortech Product Guide No7
P. 66

INDEX                                                                                                                                                                                                                    POLICIES




            T                                                                                                                             WARRANTY POLICY


            TAPE                                                                                                                          • Warranties are against manufacturing defects (excludes normal wear, and abuse or misuse).
            FOAM  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  .57                                              • Items returning prepaid must be packaged in the same manner in which they were originally delivered. We will not be
            GUN  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  .56                                              responsible for damage as a result of insufficient or improper packaging.
            HOOK & LOOP . . . . . . . . . . . . . . . . . . . . . . . . . . . .  .57                                                      • Shipping damage must be reported within 5 days.
            MAGNETIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  .58                                                   • If customer requests a new unit be sent out prior to receiving the defective return unit, a new invoice will be created and
            PACKAGING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  .56                                                     credit will be issued upon receipt of the defective unit if claim is deemed to be valid.
            TWO SIDED  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  .56                                                   • Carrier / method of transportation will be selected by us.
                                                                                                                                          • Any merchandise returned for repair or replacement needs to be authorized by a Cortech representative prior to
            TRIMMERS                                                                                                                       shipment. Please have equipment model, serial number and original invoice or packaging slip number readily available
            DESKTOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  .43, 44                                                     when submitting your request.
            PAPER   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . 42 - 44                                                • If customer is requesting parts be sent out on warranty, we may request defective parts be returned.
            ROTARY  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  .43, 44
            SUBSTRATE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  .42


            U


            UV COATING . . . . . . . . . . . . . . . . . . . . . . . . . .  .59
                                                                                                                                          ADDITIONAL POLICIES
                         ®
            ULTRAGRIP  LAMINATE . .  . 9 - 11, 22, 24, 27
                                                                                                                                          TERMS                                              LEASING
            V                                                                                                                             Payment must be made with order, except where prior   Leasing is available. Contact us for details.
                                                                                                                                          credit facilities have been approved and an account
                                                                                                                                          activated. Credit account terms are strictly net 30 days.
            VINYL                                                                                                                         We may at times supply equipment or product which
            LUGGAGE LOOPS  . . . . . . . . . . . . . . . . . . . . . . . . .  .60                                                         varies from details herein as a result of manufacturer   RETURNS
            LUGGAGE STRAPS  . . . . . . . . . . . . . . . . . . . . . . . .  .61                                                          changes or other circumstances beyond our control.  Authorization must be obtained before the return
            POCKETS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  .58                                                  Title of goods shall not pass to purchaser until full   of any goods. All returns are subject to a $15.00 or
                                                                                                                                          payment has been received.                         20% restocking fee, whichever is greater. We are not
                                                                                                                                          We accept VISA and Mastercard.                     responsible for any return freight costs.
            W                                                                                                                                                                                Goods must be returned in 100% resaleable condition
                                                                                                                                                                                             in the original packaging.
            WAFER SEALS . . . . . . . . . . . . . . . . . . . . . . . .  .56                                                                                                                 Special order items are non-returnable.
                                                                                                                                          SERVICE & REPAIR
                                                                                                                                          In addition to servicing the equipment we supply,
            WIDE FORMAT
                                                                                                                                          our technicians routinely undertake repairs to other
            EQUIPMENT   . . . . . . . . . . . . . . . . . . . . . . . . . . .  .5, 20                                                     manufacturers’ products.                           FREIGHT CLAIMS
            ROLL LAMINATE   . . . . . . . . . . . . . . . . . . . . . .  . 14 - 16
                                                                                                                                          In the event that you have a breakdown, a call to our   We must be notified within 5 days of any damage or
            TRIMMERS . . . . . . . . . . . . . . . . . . . . . . . . . . .  . 42 - 44                                                     service hot-line will have the required parts or one of    shortage of goods.
                                                                                                                                          our technicians on their way.
                                                                                                                                                                                             Signed freight documents must accompany all claims
            WIRE BINDING                                                                                                                  Superior client service is the core of our business and   noting the shortage. Credit cannot be issued without
            CALENDAR HANGERS   . . . . . . . . . . . . . . . . . . . . .  .32                                                             the basis of our reputation.                       proof of claim.
            COLOUR GUIDE   . . . . . . . . . . . . . . . . . . . . . . . . . .  .32
            EQUIPMENT . . . . . . . . . . . . . . . . . . . . . . . . . . .  .28, 37
            SUPPLIES   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  .32
                                                                                                                                          PARTS                                              SHIPPING
                                                                                                                                          As part of our service and repair policy, we carry a   We are not responsible for the delay of delivery by freight
                                                                                                                                          variety of parts to service not only the equipment we sell   company or courier.
                                                                                                                                          but also other manufacturers’ products. Make us your
                                                                                                                                          one stop shop for parts.
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