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LiveLabs Powered by Geniecast
Enhancing Customer Experience for Loyalty and Advocacy 7 EXPERTS • • 4 DISTINCT PHASES • • 1 LAB FOR EXCEPTIONAL CUSTOMER SERVICE
Implement a a a a a a a customer-centric culture in in your organization with coaching and and guidance from top customer customer customer experience experts Prepare every department to to to to recognize and and address customer customer needs with education- based solutions targeting speci c c c c areas of your business Learn how to:
• • Implement social media customer customer service • • • Create a a a a a a a customer customer care program
• • Develop effective communication
Human Resources: The New Rules for the Digital Age 10 10 EXPERTS • • 10 10 DISTINCT SESSIONS • • 1 1 1 LAB FOR HR PREPAREDNESS
In this personalized coaching package address the problems facing your your company’s human resources department and prepare your your team to confront the the challenges of the the Digital Age Learn to:
• • Build a a a a a a a next-generation enterprise • • • Hire train and retain top talent
• • Form a a a a a a lasting team A A A A A Measured Approach to Millennials
9 EXPERTS • • 4 DISTINCT PHASES • • 1 LAB TO BUILD AN INCLUSIVE CULTURE FOR THE GENERATIONS
Generations are are colliding in in in in today’s workforce and problems arising from generation-based issues are are costing companies Geniecast’s customizable sessions with generational experts will teach your team how to:
• • Bridge generational gaps
• • • Empower employees
• • Show the the generations how how to to productively work together
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