Page 10 - Touchstone Communities

About Lockton

Lockton diferentiators — top 3 competitive advantages

01 02 03

PHILOSOPHIES PRIVATE AND INDEPENDENT FLAT ORGANIZATION

• Committed to excellence
• 20%-30% more invested in
• Ethics and integrity “front-end” client service
• Associates most valuable • Stable, senior teams learn and
asset know your business • More than two times organic
growth of nearest global
• Make recognizable difference • Easy client access to experts competitor
in client’s business through • Client advocates accountable
innovative solutions for providing resources and • 96% client retention loyalty
• Social/civic responsibility services to clients • We do what we say we will do

FLAT ORGANIC
PHILOSOPHIES ORGANIZATION GROWTH

CULTURE PRIVATE AND CLIENT TEAMS
INDEPENDENT MAKE DECISIONS

• Rewards initiative/ • Focus on clients, not • Empowered and accountable
responsiveness investors and analysts client advocates
• Sense of urgency/ • Long-term decision-making • Resources allocated locally
partnership = stability • No “permission from
• WE LIVE SERVICE!® • Flexible and responsive headquarters” required
entrepreneurial culture
• Open communication • Speedy answers
• Teamwork • Passion for service • Broking authority remains with
• Client advocates retain client service team
ownership and responsibility • Strong market relationships
for their clients

Touchstone Communities — Lockton Total Rewards Practice overview 10 Lockton Companies