Page 8 - 2016 Enrollment

New Hire Guide
Support doesn’t end once you choose an
Aetna health plan. Aetna consumer tools
can be used all year long.
Making Confident Decisions
„ Our online provider directory
„ Member payment estimator
„ Cost and quality-of-care decision-
support tools
®
„ iTriage app
Taking Care of Your Health
®
„ Simple Steps To A Healthier Life
program
„ Health history report—allows you
to enter personal health history
information for yourself and your
family members
Getting Help When You Need
It
„ Member website
„ 24-hour phone service
„ Member Services
®
„ Informed Health Line—24/7 access to
a nurse to discuss medical questions
and concerns
„ Aetna Mobile app
8
Aetna Member Website
A Great Place to Start
It’s in one place—your member website. If you haven’t already, sign
up at www.aetna.com. Then, log in to:
„ Look up claims
„ Get a member ID card
„ Check who’s covered, and for what
„ Save on weight loss programs and gym memberships, plus much
more
Wondering if you might need to see a doctor? Our handy iTriage
®
app makes it easy to look up symptoms, ind a doctor near you, and
even make an appointment in some cases. Text iTriage to 31996 for
a link to download the app.
Make the most of your health beneits—wherever, whenever. The
Aetna Mobile app puts our most popular online features at your
ingertips. Visit www.aetna.com/mobile.
Use our automated phone system to order an ID card or to ask for a
claims form and mailing address. The system works with your voice
and your phone’s touch tone. The toll-free number is on your Aetna
ID card.