Page 80 - Longacre 2017 Catalog

16892 146 Street SE, Monroe, WA 98272
Phone: 1.800.423.3110 or 1.360.453.2030
Fax: 1.360.453.2031
www.longacreracing.com

ORDERING INFORMATION (individual dealer policies may vary)

• When ordering by phone or mail please give: unused part purchased from us can be returned within 30 days of receipt
1) Part numbers if possible, complete description, and quantity. for a refund or credit – your choice. Custom built or special order items
2) Your name and complete shipping address may not be able to be returned nor can used or modified parts but if there
is an issue feel free to call and discuss your situation. Parts to be returned
(UPS cannot ship to a P.O. box, use USPS) should be adequately packaged and sent pre paid to our Monroe, WA
3) Payment information such as COD, credit card, etc... factory. Please note: Dealer return policies may vary.
• Your parts will normally be sent by UPS ground Repairs:
Delivery time is one to five days, depending on distance. One, two We will be happy to repair almost any product we make, regardless of
and three-day UPS air services and Parcel Post are also available at a age. But please consider the total cost: freight to us, the cost of the
reasonable cost. Priority Mail or Parcel Post may lower cost on one-lb. actual repair, and the freight back to you – plus your inconvenience of a
or two-lbs. shipments. trip to UPS or the post office. We don’t want you to spend as much on
• Parts sent COD will come “Cashier’s Check a repair as a new one would cost!
or Money Order” (some items can't be shipped COD) Our minimum repair charge is $18 for non-electronic products and $45
UPS no longer accepts cash. Get the exact amount when ordering. for electronic products (scales, etc.) and, depending on the time required,
UPS charges $11 for COD. can easily be more. Repair time is 2-7 days plus shipping time.
• Orders will most often be shipped within 24 hours – We sincerely want you to be happy with our products and our service.
usually the same day If you have any questions please call first. Of course any repair under
warranty is done at no charge.
• When your package arrives, examine it carefully
before signing. Limited Warranty Information:
If there is any damage, have the driver note it and file a claim with All parts are guaranteed to be free from defects in material and
the carrier. workmanship for a period of one year from date of RETAIL PURCHASE
(NOTE: Some other manufacturers begin theirs when shipped from their
Return Policy: factory. Part of your Warranty period could be lost if an item sits in Dealer
We want you to be completely satisfied with our parts but if you are not inventory.) After inspection, parts returned pre-paid to the factory with
for any reason please contact us. We want the chance to offer a solution. original invoice, will be repaired or replaced at our option and returned
This might involve exchanging for another version of the product, by UPS Ground pre-paid. (If you need the parts returned by air service we
repairing or replacing it if needed, or even accepting it back for return if may ask that you pay the difference.) Parts returned without the original
that is your preference. Our sales or service staff is able to make whatever invoice or proof of purchase will be repaired at normal cost (see Repairs).
you want done happen without delay, hassle, or inconvenience, to your This warranty does not include incidental labor, damage to other parts, or
satisfaction. Just call or e-mail. Evenings/weekends/holidays please personal injury. No warranty of fitness for a particular application is made
leave a message with your return phone number and we will get back to due to the nature of auto racing.
you as quickly as possible. Warranty does NOT include damage due to misuse, neglect, abuse,
If return is your preference please call first for an ‘RMA’ tracking number or modifications.
so that we can handle your return as quickly as possible. Almost any new