Page 34 - IT SDP_SeKON

IT Infrastructure Management

Soft Skills Development Opportunities (cont.)

 Driving Results  Leading People

 Accountability  Conflict Resolution

 Customer Service  Have a Nice Conflict

 Decisiveness  Leveraging Diversity

 Problem Solving  Developing Others

 Technical Credibility  Team Building

 Becoming Customer Focused  Crucial Conversations

 Business Writing  Virtual Teamwork

 Writing for Clarity & Impact  Building Trust in Teams

 Effective Meetings  Effective Team Leader

 Effective Presentations  Exercising Influence

 Emotional Intelligence  Soliciting Feedback

 Problem Solving & Decision Making

 Time Management

 Leading Change

 Creativity & Innovation

 External Awareness

 Flexibility

 Resilience

 Strategic Thinking

 Vision

34 Version 1.0 – January 2017

INTERNAL CMS USE ONLY! INFORMATION NOT RELEASABLE TO THE PUBLIC UNLESS AUTHORIZED BY LAW: This information has not been publicly
disclosed and may be privileged and confidential. This document must not be disseminated, distributed, or copied to persons not authorized to
receive the information. Unauthorized disclosure may result in prosecution to the full extent of the law.