Page 30 - Australasian Paint & Panel Nov-Dec 2019
P. 30

PEOPLE MATTER
30
PAINT&PANEL NOVEMBER / DECEMBER 2019
HOLDEN COLLISION NETWORK
F
IT’S BEEN JUST OVER A YEAR SINCE HOLDEN LAUNCHED ITS ACCIDENT CARE PROGRAM AND ITS COLLISION NETWORK. SAM STREET TALKED TO SOME OF THE CERTIFIED SHOPS TO SEE HOW THEY ARE FARING.
IT’S EARLY DAYS FOR THE
network as there is always a chicken and egg element to a repair network. You have to get enough shops on board in order to promote it to the retail customers and dealership network. There are now 27 shops that have achieved certification. Holden has been
very strict in its standards.
Repairer must be committed to
the Holden ‘Safe, Proper Repair’ methodology of all Holden vehicles, which includes:
• Qualified repairers and a culture of con- tinuous training
• Using new Genuine Holden Parts
• Using GM Holden Repair Procedures
• Adhering to GM Holden Position
Statements
• Using the correct repair equipment
Now that the network is maturing, Hold- en collision business manager Damian Ca- hill has commenced the customer educa- tion side of the program. “We wrote an editorial for Holden customers via our Holden Lion e-newsletter. Another editori- al will be released shortly from Holden Fi- nancial Services explaining the impor- tance of only using genuine parts,” he said. “This will be part of a series promoting the benefits of Holden premier motor insur- ance. Project Monaro is showcasing the high standard of work that our network is capable of. And lastly, we’ve finalised the scripts for our education videos on the im- portance of having your vehicle repaired in our Network that will be released to during 2020.”
Peter Kittle Motor Company boasts a Toyota & Holden dealership in Adelaide as well as its Collision Repair Centre. Chad Buckley, manager collision repairs said: “Becoming part of the Holden Collision Re- pair Network has been a fantastic achieve- ment for us. Being the only certified shop in South Australia has been great for busi- ness and our Holden customers.
“Damian Cahill and Holden were real- ly forward-thinking with their approach to the program and the development of Holden Accident Care. Holden offers re- pairers a great range marketing materi- als, but also promotes us through Acci- dent Care and other initiatives like ‘Project Monaro’. From this, we have seen customers and insurers come to us from all over SA, trusting our commit- ment to Safe, Proper Repair. Our access to Holden Repair Data has been invalua- ble. Peter Kittle Collision has also wit- nessed some huge benefits internally. When employing highly motivated and talented staff, it can sometimes be chal- lenging to keep them fulfilled and hun-
ABOVE: Being part of the network has been great for business at Peter Kittle.
RIGHT:
Scott Stahlhut says now insurers and fleet operators know he is Holden certified they are sending cars for repair.


































































































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