Page 30 - Climate Control News Magazine May 2019

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Happy Anniversary
CCN: WHAT DO YOU THINK ARE THE BIGGEST CONCERNS FOR CUSTOMERS AND HOW IS YOUR COMPANY ADDRESSING THEM?
MARR: Energy saving with higher perfor- mance, together with refrigerant uncertainty and decreasing field skill availability. These are common discussions we are having with in- dustry stakeholders. Through our investments in our knowledge we are keeping close to the market challenges, to provide solutions for all the main trends. We are not just promoting sin- gle solutions, but allowing the customer to choose the right path for themselves.
We are addressing the skills availability issue through the development of these plug and play user focussed solutions enabling faster adoption of the technology both in R&D and the field.
POWER: We see a call for value as always, how- ever climate impact is clearly very high on the customer wish list.
Often our first enquiry from a client, or Architect is around GWP and the Green (I hate that word) credentials. Design fea- tures and system advantages come second.
Customer service, particu- Polaris
larly manufacturers support, Technologies can be fairly sad in Australia. director, Customers see that and com- Tony Power ment. At Polaris we try to love
our customers to death at every contact point.
At the end of the day customers want value, per- formance, and to understand what they have pur- chased. The HFC phase down needs to be explained too as there is often some anxiety there as well.
BURROWS: Facility managers and building oc- cupants want their HVAC systems to run reliably and efficiently, so they can focus on their core ac- tivities. ABB products and services allow our customers to take their HVAC comfort for grant- ed. We keep our customers safe.
The promised concepts of smart cities where buildings communicate isn’t far away.
ASIA’S BEST AND BRIGHTEST
ebm-papst ANZ managing director, Simon Bradwell.
Managing director of ebm-papst A/NZ, Simon Bradwell, believes the local market should be driven by good engineering and good customer service.
These are the qualities that differentiate the Australian and New Zealand markets in Asia.
“Australia and New Zealand are great places to work; great countries and great
people,” Bradwell said.
“We all know that we have Asia
on our doorstep and we all know the way to stay competitive.
“Our local market should be driven by good engineering and good customer service. It is important that we stay strong and continue to provide a quality market that can cope with our growing population.”
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CE
ENGINEERING
Quality Service Reliability