Page 74 - Packaging News Magazine Sep-Oct 2021

74 PRODUCT WATCH | www.packagingnews.com.au | September-October 2021
tna leverages AR for enhanced digital support
Global food processing and packaging technology specialist, tna Solutions, has launched its new tna remote assist service, a digitally- enhanced customer experience delivering real-time access to its global team of experts.
HARNESSING the power of the Microsoft HoloLens 2 headset, the tna remote assist service enables real-time access to connect and collaborate with tna engineers virtually, and leverages AR to accurately address technical queries.
Offering remote access for commis- sioning, troubleshooting, training and sup- port, the new service takes service provi- sion to the next level.
According to tna, it gives food manufac- turers the tailored support they need to keep lines operating smoothly – wherever they are in the world.
The new digital service has been devel- oped as part of tna’s endeavours to offer innovative solutions to address food pro- ducers’ needs, and it takes into account recent concerns surrounding travel restric- tions, and the health and safety of both on- site staff and visiting tna technicians.
TNA SEES WHAT YOU SEE
tna remote assist allows project managers and engineers to contact a tna expert and share what they see in real-time using the latest HoloLens 2 headset.
During the equipment commissioning stage, this means tna experts can view the proposed production site and provide tai- lored advice on the most appropriate solu-
ADVERTISERS’ INDEX
All About Labels ............................................. 45 APCO .............................................................. 66 Apex Films ...................................................... 35 Asset Packaging Machinery ............................ 66 Australian Institute of Packaging ................... 63 Australis Engineering ..................................... 13 Avery Dennison .............................................. 47 Avon Graphics .................................................. 1 Cama Group .................................................... 21 Currie Group ................................................... 55 FlexCam .......................................................... 73 Flint Group ..................................................... 51
The remote assist service allows customers to connect directly to the relevant tna expert for specific servicing enquiries.
tion to meet their requirements.
With this convenient, easy-to-use ser-
vice, companies no longer need to wait for on-the-ground commissioning processes, and avoiding the risk of any potential delays caused by geographical constraints.
Following equipment delivery, the tna remote assist service enables technicians to virtually guide the engineers through the installation, training or troubleshooting process, using AR to indicate precisely what actions to take.
The result is fast, efficient, highly-accu- rate support, and it allows customers to connect directly to the relevant tna expert for specific servicing enquiries.
This means faster, stress-free equipment purchasing, easier installation, increased
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uptime, and valuable savings in mainte- nance costs and resources.
BEYOND PROBLEM-SOLVING
The tna remote assist service allows vital repairs to be conducted remotely, while also giving isolated sites access to training and testing, including streamlined site and factory acceptance tests.
Alf Taylor, MD and CEO at tna, said, “The new tool opens up a whole host of innova- tive possibilities for the post-pandemic world. It enables improved communication between teams working across different locations and time zones, reducing the costs associated with physically sending technicians between sites, and most impor- tantly, ensures their safety.” ■
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