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meals per day totaling more than 62000, during Preparing to restart business amid a new perspective
lockdown period from 1 April, 2020 to 3 May, 2020 and a new vision, ITDC is committed to placing
st
rd
to the health workers of government hospitals like health and safety on top priority, while retaining
AIIMS, Safdarjung & RML in the state capital as well traditional hospitality. A detailed and rigorous
as to people in need through Local administration training intervention on health and safety protocols
and Police. The food was prepared in the kitchen of was held for workers of all the divisions to be
ITDC’s flagship hotel, The Ashok. implemented by ITDC hotels for safety and security

Medical support to address health crisis of guests as well as staff.

Under its CSR initiatives, ITDC provided an The entire post-COVID initiative is a 360 degree
Advance Life Support Ambulance to City Hospital, amalgamation of SOPs, HACCP and FSSAI codes,
Damoh under Aspirational District Scheme technology, training, medical expertise and strict
identified by NITI Ayog which will further catapult protocols.
the progress of healthcare services in the Damoh Awareness Campaigns
district, Madhya Pradesh. The ambulance is well
equipped with all prime amenities required for a ITDC used its Social Media to promote Social
patient like a Suction pump, Oxygen Cylinder “B” Distancing
Type, Nebulizer, Portable Glucometer, Pneumatic In a bid to educate and promote concept of social
splints, B.P instrument, defibrillator, and Ventilator. distancing during the lockdown phase, ITDC launched
a special ad campaign on its social media platform.
Rooms to accommodate upto 100 Doctors at Hotel
Samrat were offered to AIIMS. ITDC organized campaign named ‘The Ashok

Innovation, R&D and Technological breakthrough Cares’

ITDC offered quarantine facility to support Highlighting the adoption of newer ways of social
Mission Vande Bharat distancing and strict protocols in terms of hygiene
In its endeavours to support Mission Vande and sanitization, the campaign showcased how the
Bharat, the massive repatriation operation by the hotel is ready to welcome guests and patrons once
Indian government, Hotel Samrat, Chanakyapuri, again to experience the warmth of their signature
operational under ITDC offered 50 rooms at a special hospitality.
rate for those coming from abroad and had to undergo Any Other Significant Measures taken by the
a mandatory self-quarantine. The hotel undertook Company
all required measures to sanitize the facility as per
the guidelines issued by the Ministry of Health and All the employees who are in high touch zone are
Family Welfare. provided with PPE kits.
Preventive Measures (for the Organisation All the employees are provided with masks and
and Employees) gloves.

ITDC organized Training on Health Protocols A new training manual has been formed
Amid Intensive Preparations For Re-Opening of mentioning the SOPs to be followed for opening the
its Hotels establishments post lockdown.

228 Building Self Reliant, Resurgent, Resilient India - PSEs Contribution Amidst COVID-19