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• Workplan for staggered presence of employees the above categories but go to every dimension of a
has been implemented. crisis management situation.
• Temperature screening using thermal guns for • During Lockdown, about 60% of our workforce
employees, contract workers as well as visitors. was out in the field to ensure uninterrupted
• Reorganisation of seating in workplace keeping supplies to the nation. We provided re-
physical distancing norms in mind. enforcement and relief in form of movement of
• Suspension of Biometric attendance and entry people from other functions or other installations.
through access cards. • The engagement and psychological health of
employees was a major concern and hence, they
Awareness Campaigns
were inspired to positively engage themselves
A focused, centralised and authentic communication through learning. Just before the lockdown, our
was relied on so that there is no panic or in-house e-learning portal Swadhyaya had about
misinformation. IndianOil released various films on two thousand odd active users having undertaken
Social Media to request people to be a responsible about twelve thousand modules. We now have
citizen and step out only when it is absolutely eighteen thousand (up by nine times) active users
necessary. consuming a whopping six lakh modules that is,
• Regular advisories, based on Government of India nearly 3 lakh hours of content (up by mammoth
Guidelines, are being issued. These advisories thirty-four times)!
are being translated in Hindi & uploaded in • Besides e-learning portal, about 300 Webinars/
various platform for awareness of Reseller/ Online training programmes were conducted.
distributorship Network. Till date, 25 advisories This engagement took care of the psychological
have been issued. health of employees and at the same time,
• Outreach measures included sensitisation on enriched the knowledge of employees. Several
COVID by sports and media celebrities; and webinars were conducted specific to COVID – 19
our officers reaching out to retired employees to awareness and preventive measures.
enquire after their well-being. • People related policies were revisited and
• Various Leadership talks and reaching out included modifications in shift rota, work
initiatives were undertaken, about 100 in numbers allocation and monitoring mechanisms, provisions
through IndianOil Xress e-bulletins, online VC for special quarantine leave, holiday home
platforms & official advisories. guidelines, online availability of PF, Gratuity, Post
• About 2000 COVID related posts were published Retirement Medical Benefits procedures.
across Facebook, Twitter, Instagram and • The employees during Lockdown were engaged
LinkedIn. in developing new SOPs and rewriting business
manuals. Fifteen Inter-Divisional Teams were
Other Significant Measures taken by the formed and they presented new ideas or
Company
innovative solutions to existing problems before
The steps taken by IndianOil are not just confined to top management.

36 Building Self Reliant, Resurgent, Resilient India - PSEs Contribution Amidst COVID-19