Page 31 - HCA Talkbook
P. 31
Belinda Ampofo - Senior Sister
We seek and welcome feedback from patients and staff
We collect this through patient groups and rigorous complaints processes We have a a a culture of openness and take any concerns extremely seriously We also use natural language processing software to analyse feedback in more depth and spot issues or or trends We know that great outcomes aren’t just clinical so we focus on the whole person and their family
Our expert-led Living Well Programme offers those living with cancer workshops lectures and one-to-one sessions to address their physical psychological practical and spiritual needs and concerns The CQC observed
‘‘an ethos of staff
going above and beyond their duty to support patients’ emotional and social need ’’
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