Page 3 - User Support Yearbook 2019

Vision Statement

Our vision is to be a leading organization and a nationally recognized support

model for Information Technology within the academic industry.

Mission Statement

We are committed to providing a world class customer service experience, adding value

to our customers while promoting an exceptional work environment.

Values

Honesty & Integrity - We are each personally accountable for the highest standards

of behavior, including honesty, respect, trust and fairness in all aspects of our work.

We will consistently treat customers, employees and company

resources with the respect they deserve.

Teamwork & Collaboration - We understand that innovation, creativity and good quality

decisions are best nurtured in group exchanges of thoughts, ideas and advice. We attract

quality personnel that have a firm belief in our vision, mission and values.

Quality/Customer Service oriented - We believe in respecting our customers, listening

to their requests and understanding their expectations. We are committed to delivering quality,

exceeding expectations and satisfying customers while continuously improving the organization.

We define our success by our customers' success demonstrating a strong sense of service to
fellow employees, students and parents.

Great Workplace - We strive to be open and direct, promote challenging work that

develops our workforce, work as a team with respect and trust for one another, recognize and

reward accomplishments, manage performance fairly and firmly, empower employees and provide
a safe and caring environment.