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★ ★ ★ Salute to ★
★
★
★ ★ Volunteers ★ ★

WEST BOCA MEDICAL CENTER PALM BEACH GARDENS MEDICAL CENTER

Natalie Mandell Skott Burkland

Natalie Mandell takes her volunteer position at West Skott Burkland volunteers his time in the emergency
Boca Medical Center very seriously. Natalie volunteers room for Palm Beach Gardens Medical Center. When
in the surgical waiting room. Natalie feels the family of patients are coming to the ER for care, its Skott’s job to
loved ones who are in surgery are her responsibility, and make sure the rooms are set up appropriately so patients
is always quick to provide an update, comfort and sup- can immediately be moved into the room and have the
port during a difficult period. She has been volunteering best experience possible. Skott says he volunteers
for 19 years, and she wanted to become a volunteer so because he enjoys caring for patients and helping fami-
she could keep busy both physically and mentally. lies who are otherwise going through a difficult time
Natalie says she gets personal gratification and satisfac- when a loved one comes to the hospital. Skott says that
tion from helping others. Prior to her time volunteering, when you make a difference in a person’s life, there’s not
Natalie was a teacher. She says her sensitivity and patience towards her students helps a better feeling. When Skott isn’t volunteering, he has the need for speed as he enjoys
her in her current role when dealing with family who have a loved one in the hospital. racing cars at a local track.
When she’s not volunteering, Natalie enjoys spending time reading, walking, playing
cards and being with her family. Carol Pumpian

Joseph Quatela Carol Pumpian is very new to the volunteer scene, but
she has jumped into it, and has had a wonderful experi-
Joseph Quatela is one of West Boca Medical Center’s ence ever since. Carol volunteers her time in the ICU
teen volunteers. Joseph helps at the dispatch desk. His waiting room at Palm Beach Gardens Medical Center.
duties include answering the phone, assisting the staff Carol says every time she volunteers, her week is a vastly
and transporting patients, and medical equipment to different experience and feeling from the last. She leaves
different departments. Joseph started volunteering the hospital feeling like she made a new friend for a few
because he would like to work in a hospital one day as hours, and to her that’s the most rewarding. Not only is
a surgeon. He feels volunteering at West Boca now will she providing assistance to visitors, but she also is able
give him a valuable experience he can use for his future. to comfort a worried friend of family member by listen-
Joseph says the best part about volunteering is the con- ing and being understanding during their time of need. Carol is a retired teacher,
stant interaction he has with the nurses and patients. He which she finds helpful in being patient with the people she deals with on a daily
considers himself a people person always enjoys meeting the community members basis. In her spare time, Carol loves to read and travel to different destinations with
who come to West Boca Medical Center. When Joseph isn’t at the hospital, you can her husband.
find him playing the Marimba in his school band.

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South Florida Hospital News southfloridahospitalnews.com April 2019 23