Page 353 - Handbook of Modern Telecommunications

3-144 CRC Handbook of Modern Telecommunications, Second Edition

for defining the strategies for service creation and design, managing existing services, and ensuring that
capabilities are in place to meet future service demand.
This process encompasses the following functional areas and functions:

• Designing technical capability to meet specified market need at a desired cost
• Ensuring that the service (product) can be properly installed, monitored, controlled, and billed
• Initiating appropriate process and methods modifications, as well as initiating changes to levels of
operations personnel and training required
• Initiating any modifications to the underlying network or information systems to support
the requirements
• Performing preservice testing to confirm that the technical capability works and that the opera-
tional support process and systems function properly
• Ensuring that sufficient capacity is available to meet forecasted sales
• Developing and implementing technical solutions
• Developing and implementing procedures
• Defining and implementing systems changes
• Developing and implementing training
• Developing customer documentation
• Planning rollout, testing, start service, and project management
• Set product/service pricing

3.6.5.2 Service Configuration and Activation Process
The Service Configuration and Activation process is part of the Fulfillment end-to-end process group,
and Service Management and Operations processes as well.
This process encompasses the installation and/or configuration of services for specific customers,
including the installation/configuration of customer premises equipment (CPE). It also supports the
reconfiguration of service (either due to customer demand or problem resolution) after the initial ser-
vice installation. The aim is to correctly provide service configuration within the time frame required
to meet ever-decreasing intervals. They also support the reconfiguration of the service (either due to
customer demand or problem resolution) after the initial service installation. This can include modify-
ing capacity and reconfiguring in response to requests from other providers.
This includes the following principal functions:
• Designing: Provide a system architecture that complies with a particular customer requirement.
• Activate Service: These processes trigger the end-to-end activation/deactivation of all installed
elements. These processes also include additional functions such as reporting configuration com-
pletion to client processes as well as updating and maintaining the customer’s network records
and service infrastructure records.
• Track and Manage Work Orders: The purpose of the these processes is to launch all the opera-
tional tasks needed to fix each solution requirement. The information flow associated with these
processes includes the communication with the supplier/partner in order to accept requests for
service configuration, service configuration changes, and/or for additional resource capacity.
• Allocate/Assign Resources to Services: The purpose of this process is to issue identifiers for new
services and to manage identifier pools (blocks, ranges, and subnetting) for services (e.g., phone
numbers, IP address, voice mailbox number, etc.). Deactivation of existing services is also han-
dled by this process.
• Implement and Configure Service: This process delivers a final configuration that is optimal for
customer service requirements. These processes install, configure, and reconfigure services for
specific customers, including customer premises equipment.
• Test Service End-to-End: This process ensures that all components are operational, and that the
service is working to agreed levels before its activation for the customer.