Page 485 - Handbook of Modern Telecommunications

4-16 CRC Handbook of Modern Telecommunications, Second Edition

• Assess document-management and e-mail archiving systems, and evaluate products and options
to improve capability.
• Evaluate greater use of document management and collaboration tools to reduce reliance on
e-mail and other unstructured communications.
• Develop a data management and retention policy with CXO-level support.
• Train records managers and employees on policy and promote it as critical to the business.

Acronyms

ADF Automated Data Factory
BPM Business Process Management
CMS Content Management System
COSO Committee of Sponsoring Organizations of the Treadway Commission
CRM Customer Relationship Management
DIM Document Image Management
DMS Document Management System
ECM Enterprise Content Management
EDM Electronic Document Management
EMM E-Mail Management
EOMS Enterprise Output Management System
ERP Enterprise Resource Planning
ESE Enterprise Search Engine
GIF Graphic Interchange Format
GLBA Graham Leach Bliley Act
HIPAA Healthcare Insurance Portability and Accountability Act
ILM Information Lifecycle Management
JPEG Joint Photographic Experts Group
KPI Key Performance Indicator
OCC Outbound Content Compliance
OCR Optical Character Recognition
PDF Portable Document Format
PNG Portable Network Graphics
PRM Partner Relationship Management
RDF Resource Description Framework
RSS Really Simple Syndication
RIM Record and Information Management
SOX Sarbanes-Oxley Act
TIFF Tagged Image File Format

References

BROD06: Broddy, W. 2006. Designing for optimal communication; Document, October.
ESPI03: Espinola, M. 2003. Automate your documents now, Document, October.
FORR07: Forrester Research, 2007. Information classification must reach beyond knowledge manage-
ment, Research Note, October 2.
GERS03: Gerschwer, S. 2003. Managing the document life cycle, Document, August.
GREW04: McGrew, P. C. 2004. Think your records over, Document, December.
MARK06: Markham, R. 2006. Under scrutiny—e-mail and e-records management and archival solution,
Document, October.
SUFF04: Suffoletto, M. 2004. Solving the compliance puzzle, Document, December.