Page 687 - Business Principles and Management

Unit 7

important organizational development programs. They affect the internal environ-
ment of the business. In addition, some organizational development programs
work to improve relationships in the external environment, including the way
employees interact with other businesses in the distribution channel and with cus-
tomers. Many businesses involve personnel from cooperating businesses in solving
problems and developing new procedures. They frequently consult customers in
order to consider their needs and perceptions in planning organizational changes.

CHECKPOINT
What is the difference between job enlargement and job
enrichment?

25.2 Assessment

UNDERSTAND MANAGEMENT CONCEPTS
Determine the best answer for each of the following questions.
1. The first step in planning and implementing an organizational
development program is
a. affirming the mission and goals of the organization
b. identifying important markets, products, and services for the
company
c. determining the organizational changes required to meet the
company goals
d. none of the above
2. Giving employees the authority to make meaningful decisions
about their work is known as
a. job design
b. job enlargement
c. job enrichment
d. cross training

THINK CRITICALLY
Answer the following questions as completely as possible.
3. If you were an employee in a company undergoing change,
would you want to be informed of and involved in the planning
even if it requires additional work time and responsibilities? Why
or why not?
4. If you were a manager, would you be in favor of the increased use
of work teams among your employees? How would your job
change as a result? What new problems do you
believe you would encounter?

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