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xxxii     Preface

                                    texts and doing it so efficiently and willingly. I also thank Janet Slowik, art director, and her team
                                    for redesigning this book so beautifully. Thanks as well to Professor Cynthia Ruppel at Nova
                                    Southeastern University in Florida for her close reading of the book and helping us to eliminate
                                    last-minute errors. Finally, I thank Kristin Jobe of Integra-Chicago for managing the production
                                    of the book.
                                       No textbook makes its way into the hands of students without the active involvement of
                                    a dedicated and professional sales force. I thank the Pearson sales team and especially Anne
                                    Fahlgren, the marketing manager for this text.
                                       Like so many authors in college publishing, I owe tremendous thanks to my editor, Bob
                                    Horan. Unfortunately for us, Bob retired in the past year. I wish Bob health and great happiness
                                    in his retirement years. He is deeply missed. That said, my new editor Nicole Sam has taken over
                                    and will guide these texts into the new world of publishing with great success, I’m sure. I look
                                    forward to working with her.

                                                                                                    David Kroenke


                                    A Note from Randy



                                    I am grateful to be asked to become a coauthor of this quality and successful textbook. I’ve used
                                    David’s books in my classes for years, and I’ve found them enjoyable to teach and my students
                                    have found them easy to read. David’s writing style is both accessible and conducive to learning.
                                    I’m grateful to be part of a team that sincerely cares about student learning.
                                       As David mentioned, security is a major focus of this edition. It’s important to understand
                                    that because an organization’s intellectual property, customer data, communications, and
                                    internal systems are critical to an organization’s success, they need to be secured from highly
                                    motivated hackers with specialized technical skill sets for theft. High-profile data breaches have
                                    become commonplace. Students need to learn how to protect themselves and their future em-
                                    ployers from these damaging security incidents.

                                                                                                      Randy Boyle


                                    Thanks to Our Reviewers



                                    The following people deserve special recognition for their review work on this and previous
                                      editions of the book—for their careful reading, thoughtful and insightful comments, sensitive
                                    criticism, and willingness to follow up with email conversations, many of which were lengthy
                                    when necessary. Their collaboration on this project is truly appreciated.



        Dennis Adams, University of Houston, Main             Ozden Bayazit, Central Washington University
        Heather Adams, University of Colorado                 Jack Becker, University of North Texas
        Hans-Joachim Adler, University of Texas, Dallas       Paula Bell, Lock Haven University
        Mark Alexander, Indiana Wesleyan University           Kristi Berg, Minot State University
        Paul Ambrose, University of Wisconsin, Whitewater     Doug Bickerstaff, Eastern Washington University
        Craig Anderson, Augustana College                     Hossein Bidgoli, California State University, Bakersfield
        Michelle Ashton, University of Utah                   James Borden, Villanova University
        Laura Atkins, James Madison University                Mari Buche, Michigan Technological University
        Cynthia Barnes, Lamar University                      Sheryl Bulloch, Columbia Southern University
        Reneta Barneva, SUNY Fredonia                         Thomas Case, Georgia Southern University
        Michael Bartolacci, Penn State Lehigh Valley          Thomas Cavaiani, Boise State University
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