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cloud computing changes on IT service management

                   cloud computing myths
                   cloud computing using old
                   contingency plan for
                   IaaS for administrators of
                   organizational capabilities for clouds
                   scalability of clouds/cloud services
                   virtualization and cloud computing impacting
               Information technology (IT) service management changes

                   exploring impact using ITIL
                   impact on service management processes
                   overview of
                   Q & A
                   two-minute drill

               Infrastructure as a Service (IaaS)
                   adopting cloud through private
                   business perspective of
                   capacity planning with
                   cloud-based storage as
                   cloud carrier software components for
                   cloud service category
                   defined

                   Netflix example of
                   overview of
                   steps for successful adoption of
                   technical perspective on
               installing MasterExam

               integration, data
               integrity, data
                   Access Management protecting
                   defined
                   Information Security Management ensuring
                   overview of
                   Q & A

               Internet
                   accessing PaaS applications via
                   availability of business data
                   business value of distribution over
                   as cloud carrier
                   connection required for public clouds



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